Shift Area Manager for On-the-Road Operations, Last Mile Operations

When you join Amazon as an Area Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands‑on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity, you’ll also work closely with your colleagues to address challenges, which means no two days will be the same. Amazon is looking for high‑potential leaders, who are ready to own their impact in Amazon Operations as an entry‑level manager working to be the most customer‑centric company on earth. You will have your leadership capacity stretched to its full potential. As a front‑line leader, you will have an opportunity to truly invest in others and develop a people‑focused leadership style, while mastering the tools, processes, and operations that have created the most customer‑centric company on Earth. If you want to be involved in continuing to define the future of online retail, and are dynamic and an organized self‑starter, join our team in Amazon Operations. Job Specifics: This role is fully onsite and requires flexibility to work and rotate shifts: weekends, holidays, and/or overnight shifts, and ability to work overtime both in peak season and as needed. #AmazonMexico Key job responsibilities Promote a culture of safety and wellbeing Analyze and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts Support and lead a team and handle administrative work alongside building and supporting a strong team culture Analyze performance and suggest process improvements to optimize work and improve customer service Promote best practice and continuous process across your team in areas like health and safety and productivity Collaborate with other managers to standardize shift processes A day in the life As an OTR Operations Manager, you'll lead a dynamic team responsible for all on‑road delivery operations. Review metrics, conduct safety briefings, and align with Delivery Service Partners on daily priorities. Monitor real‑time delivery progress, troubleshoot on‑road issues, and provide crucial support to Delivery Associates. You'll analyze route performance data, conduct DSP coaching sessions, and participate in‑functional problem‑solving to enhance delivery efficiency. Responsibilities include ensuring compliance with safety protocols, managing customer delivery exceptions, and driving continuous improvement in last‑mile operations. This role demands strong leadership, analytical thinking, and a commitment to operational excellence in a fast‑paced environment. About the team Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third‑party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people‑focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations. Meanwhile, our ‘on the road’ people work with Amazon Flex – a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting‑edge vehicles (including Electric Vehicles) and technology to help us do just that. Basic Qualifications Bachelor’s degree or equivalent, or 2+ years of Amazon experience 2+ years of direct management experience 3+ years of engineering experience English Intermediate- Advanced (B2+) Preferred Qualifications Master’s degree or above in relevant field of operations 2+ years of distribution or manufacturing field with equivalent mechanical or electrical field experience 3+ years of people management leading teams of 20 experience 1+ years of transportation and supply chain experience 3+ years of supply chain experience Can travel and relocate as appropriate Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Posted: November 12, 2025 (Updated 18 minutes ago) Posted: November 7, 2025 (Updated 20 minutes ago) Posted: July 17, 2025 (Updated 34 minutes ago) Posted: November 26, 2025 (Updated about 3 hours ago) Posted: September 26, 2025 (Updated about 15 hours ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr