SATCOM Technical Support Services

4 days ago Be among the first 25 applicants OverviewThe NATO Communications and Information Agency (NCI Agency) is dedicated to acquiring, deploying, and defending communication systems for NATO's political decision-makers and Commands. It operates on the frontlines against cyber-attacks, collaborating with governments and industry to prevent future debilitating attacks. The NCI Agency works to maintain NATO's technological edge and ensure the Alliance's collective defence and crisis management capabilities. In pursuit of our mission, we require specialized advisory services to enhance our interim workforce capacity. NIMSC SATCOM Business Unit provides NATO and its Partners with scalable, protected, secure, reliable, and integrated SATCOM Services focused on NATO Operations, Crisis Response, Missions, Exercises and Business Continuity. NIMSC SATCOM has Life-Cycle responsibility for SATCOM Capabilities and Services and offers capabilities and services designed, integrated and tested to operate based on Satellite Communication Technologies, accessible from anywhere on the globe. It operates the NATO SATCOM Ground Stations in Kester (BEL), Lughezzano (ITA), Atalanti (GRC), Izmir (TUR), Eggemoen (NOR), Costa Da Caparica (PRT) and supports NISRF Sigonella, Catania (Italy). Role Duties And ResponsibilitiesInstallation and Setup The complete installation and configuration of all elements of a satellite communication system Baseband elements such as SATCOM modems, routers, switches, media converters, matrix switches, line amplifiers and other active and passive elements Low and high power RF elements such as UP/Down Converters, Intermediate and high power amplifiers, LNA's, RF over Fiber converters and other active and passive RF elements Antenna elements such as Motor DC/AC, power/servo drives, gearbox, Antenna control system elements, Dehydrator Monitor and Control system such as workstations, servers, gateways, Digital signal processors, network elements and analogue/digital interface elements Software such as Windows, Linux, Network IOS, proprietary system monitor and control application software, software system configurations Updates/changes of hardware and software configuration On all satellite station elements as required or ordered / requested Satellite link setup network, baseband and RF configuration Software / configuration update and patches on all systems as required The installation of Power/data cable and fibre optic cable, maintaining, labelling and updating as-built documents To support the local Power technician in installation and setup of: Power generation and distribution systems Heating and cooling systems Ancillary systems (Fuel, water supply domestic and fire protection) Maintenance and Repair All active/passive SATCOM, Power, HVAC, security and ancillary elements/systems following the guidelines and instructions of the specific system Preventive maintenance procedures to ensure the systems are functioning correctly Frequency: Daily, weekly, monthly, 3 monthly, 6 monthly and yearly inspections Conduct regular preventive maintenance tasks Cleaning of all active and passive elements/systems SATCOM, Power, HVAC, security, ancillary and system room/locations following the guidelines and instructions of the specific system preventive maintenance procedure Greasing of mechanical parts following the guidelines and instructions of the specific system preventive maintenance procedure Measure and adjust where required of active/passive electronic elements/systems following the guidelines and instructions in the specific system preventive maintenance procedure Assist power technician in preventive maintenance tasks as required Frequency: Daily, weekly, monthly, 3 monthly, 6 monthly and yearly inspections Diagnose and repair Any issues with SATCOM, Power, HVAC, security and ancillary system following the guidelines and instructions of the specific system corrective maintenance procedure Replace faulty components and update software of SATCOM, Power, HVAC, security, ancillary system following the guidelines and instructions of the specific system corrective maintenance procedure Service Delivery Support Stakeholder Management: Communicate with team members and customers to understand their needs and provide updates and solutions Service Support: Provide technical support and troubleshooting assistance for local and remote users/customers Configuration management: Maintain accurate records of services provided and customer interactions in TT-Comms, ITSM and Logbook Support Model: The service needs to be delivered under the lead by the site Station Commander and integrated with the current on-site support team on a 24/7 basis Others Participation in daily reporting and planning activities (daily stand-ups) as well as workshops, events and conferences related to the supported services, as requested by the service delivery manager Requirements Essential Skills and Experience At least 5 years of experience as a satellite technician or in a similar role Good knowledge of electronic and RF measurement instruments, proficiency with hand and power tools Excellent customer service and communication skills Valid driver's license and reliable transportation Desirable Certifications Preferred Certification CompTIA A+ or Network+ certification Education High school diploma or a degree in electronics or a related network/communication field; experience of 10 years is required Working Policy On-Site Monday to Thursday from 08h30 until 17h30 and Friday from 08h30 until 15h30 Additionally, there might be a need that during the month services to be provided on a rotating shift schedule, which can include weekdays, weekends, and national holidays. These shifts are typically 24 hours in duration, followed by a subsequent 5-day off period (max. 5 shifts per month) Travel Some travel to other NATO sites may be required Security Clearance Valid National or NATO Secret personal security clearance We never know what new opportunities might be just over the horizon. If this opportunity isn’t for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up. Seniority levelMid-Senior level Employment typeFull-time Job functionOther IndustriesIT Services and IT Consulting Referrals increase your chances of interviewing at Cosmote Global Solutions by 2x Get notified about new Technical Support Services jobs in Bosco Chiesanuova, Veneto, Italy.#J-18808-Ljbffr