Application Engineer

Multinational company, world leader in the engineering & manufacturing of lift trucks for materials handling, search for its Italian Plant near Milan an:Warehouse Application EngineerJob DescriptionWorking within the Global Application Engineering Team the candidate will support the following activities.Key accountabilities will vary depending on the seniority of the appointment and may include:- Responding to new sales technical support requests via Contact Management or NOVO CPQ within set KPI’s, maintaining and updating the status of all requests in line with relevant procedures - Providing timely and accurate special quotations and technical support to Internal Sales teams and our Dealer partners in response to customer requests, RFQ’s and/or tender requests - Managing the pricing and availability of special “SPED” sales options and quoted items on Hyster/Yale product, maximizing profitability on special options and quotes while maintaining overall competitiveness of truck sales - Defining the right truck for the application through customer visits and assessments on-site and/or evaluating customer applications and providing special options to meet customer requirements - Guiding sales staff to specify and sell the appropriate truck for a given customer application - Providing excellent customer service to internal and external customers - Identifying changes to reduce special option cost and increase profit margin/efficiency - Truck capacity calculation and advice relating to the correct size/model of truck for any given customer application - Support marketing and promotion of special “SPED” solutions to increase the sale of HYMH Product - Making recommendations to the Product Manager for future standard product improvements and innovationsSkills required:- University degree in Mechanical or Electric/Electronic Engineering - Alternatively High School Diploma in technical disciplines (Mechanical or Electric/Electronics) with 2-3 years experience will be considered. - Experience required for this position is 5+ years but suitable candidates with less than this will still be considered and the seniority of the appointment adjusted accordingly. Any relevant experience must include working in a technical role. - Fluent in English as working in an international environment and with a foreign senior management - Appreciation of business and commercial issues - Microsoft Office skills including the ability to create spreadsheets, reports, analyse data and make recommendations based upon this