SAP Service Delivery Manager

To growing SAP CoE, we are looking for an SAP Service Delivery Manager to lead the end-to-end lifecycle of incidents, from detection and logging to resolution and closure, ensuring adherence to agreed SLA. Responsibilities Act as the primary point of contact for incident communication and provide timely updates to affected users, management, and other stakeholders. Monitor incident queues, escalate issues as necessary, and coordinate efforts across the support team to ensure swift resolution. Triage, lead and facilitate major incidents ensuring timely resolution as per the agreed SLA. Facilitate post-incident reviews to identify underlying causes and implement corrective actions to prevent future occurrences. Continuously evaluate and improve incident management processes, tools and workflows. Ensure incidents are resolved efficiently to restore normal service operations as quickly as possible. Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines. Live Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your Background Education & experience: Bachelor\'s or Master’s degree preferred. Minimum 8 years of experience managing SAP AMS portfolio. SAP Functional or ABAP experience is a must. Area experience: Proven experience in Incident Management, IT service management (ITSM) or a related role. Good experience of SAP/ERP processes. Soft skills: Excellent communication and interpersonal skills. Ability to work under pressure and handle multiple priorities. Hard skills: Analytical mindset with problem solving skills. Tools experience: Experience with incident management tools (e.g., ServiceNow, Power BI). Language experience: Proficiency in both spoken & written English language is required. More About Us Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We employ more than 40,000 people in 90 countries who work with purpose every day and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation. We Offer Contract: Contract of employment Benefits: We offer a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. More information can be provided during the recruitment process. Growth possibility: training budget & training platform, opportunities to change role within the organization Possibility to gain experience in an international environment Possibility to work for an industry leader in green energy solutions Recruitment Process Screening with recruiter Meeting with manager Offer We are committed to full transparency and compliance with all legal requirements, ensuring that every candidate knows exactly what to expect at each stage of the recruitment process. Once the process is successfully completed, we will share detailed information about financial conditions and benefits with the selected candidate. Before signing the employment contract, you will receive all remaining details of the offer, giving you the time and space to review everything carefully. Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives. With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system. Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today. #J-18808-Ljbffr