Italian Speaking Customer Advisor in Lisbon

We’re searching for enthusiastic and motivated Italian-speaking Customer Advisors to join our energetic on-site team in Lisbon, Portugal. You’ll contribute to an exciting customer support project in the home appliances industry — while we can’t disclose the brand name, rest assured you’ll be working with a leading company whose products impact millions of customers. This is your chance to build your career abroad, gain valuable international experience, and live in one of Europe’s most dynamic and beautiful cities. What You’ll Be Doing: Providing Outstanding Customer Support As an Italian-Speaking Customer Advisor, you will be the primary point of contact for customers, focusing on delivering exceptional service through phone, email, and chat. Your role will revolve around ensuring that every customer interaction is positive, efficient, and leaves the customer satisfied. Your main responsibilities will include: Delivering High-Quality Support: Engage with Italian-speaking customers, answering queries with accuracy, patience, and professionalism. You’ll help customers feel heard and supported, delivering clear and effective solutions tailored to their needs. Becoming a Project Expert: Gain a comprehensive understanding of the products, processes, and support procedures so you can offer customers informed and confident assistance. Troubleshooting with Skill: Diagnose and resolve issues effectively, guiding customers through troubleshooting steps. Escalate complex matters to the right teams to ensure fast and complete resolutions. Accurate Documentation: Log and maintain detailed records of customer interactions in the CRM system. This ensures continuity of service and helps identify improvement opportunities. Spotting Patterns and Trends: Recognize recurring queries and issues and share these insights to help enhance the service experience. Collaborating Seamlessly: Work closely with colleagues and other departments to guarantee a smooth customer experience and efficient resolution processes. Maintaining Excellence: Strive to meet and exceed agreed service standards and performance targets, making customer satisfaction your top priority. Continuous Learning: Stay updated on product developments, policies, and procedures to ensure your support is always up to date and effective. Who We’re Looking For Essential Qualifications: Native or near-native fluency in Italian Proficiency in English at B2 level or higher Strong written and spoken communication skills Genuine passion for helping people and providing excellent service Problem-solving mindset with attention to detail Ability to work on-site in Lisbon Adaptability to a multicultural and dynamic work environment Preferred Qualifications: Previous experience in customer service, technical support, or similar roles (helpful but not required) Knowledge of home appliances Previous experience living or working abroad What We Offer: More Than Just a Job Relocation Support: Flight tickets to Lisbon covered by the company Assistance securing temporary accommodation upon arrival Full guidance on settling into Lisbon, including administrative support Career Development: Clear career progression opportunities Professional training and development programs Support to help you grow in your role and career Compensation & Benefits: Competitive salary package Health and life insurance Paid leave and public holidays Modern, well-equipped office environment Inclusive and diverse work culture Recognition and reward programs Discover Lisbon — Your New Home Working in Lisbon is more than just a job — it’s a lifestyle experience. Lisbon is renowned for its charm, culture, and quality of life: Warm Mediterranean climate with sunny days year-round Stunning coastal scenery and world-famous beaches Rich history, colorful neighborhoods, and vibrant cultural life Affordable living compared to other European capitals Friendly, welcoming communities and a cosmopolitan atmosphere Excellent transport connections to the rest of Europe #J-18808-Ljbffr