Community Manager

2 giorni fa

cusano, Italia Experteer Italy Tempo pieno

Specialista Senior / Project Manager


Può ottenere maggiori dettagli sulla natura di questa posizione e sui requisiti per i candidati leggendo quanto segue.

In this role you help create welcoming, well-run living and working environments for tenants within Hines properties. You will coordinate on-site services, maintenance, safety, and communications to support a high-quality tenant experience. You’ll work with cross-functional teams to organize events, manage shared spaces, and ensure smooth operations from move-ins to move-outs. This position offers the chance to influence daily life at the structure while aligning with Hines’ reputation for innovation and excellence. You’ll be the on-site point of contact who helps tenants feel supported and connected to the local community.

  • competitive rewards
  • opportunities to grow within a global firm
  • diverse and inclusive culture
  • trust and high standards
  • Move-in/out processes and tenant welcome
  • Site inspections and structure tour of shared areas
  • Organize and supervise shared spaces; manage PMS and app implementation
  • Create and coordinate on-site events and communications/branding
  • Finance support: review tenant payments and balances
  • Handle tenant complaints and move-out communications for re-marketing
  • On-site safety liaison and maintenance coordination
  • Receive and manage shipments; parcel collection as point of contact
  • Inspect and coordinate minor maintenance interventions and deficiencies
  • Provide concierge services (bookings, reservations, upselling services)
  • Verify timely maintenance work and report malfunctions/interventions
  • Maintain internal procedures and best practices
  • Inspect apartments during move-in/move-out and sign delivery/redelivery reports
  • Prepare reports as required by Operations Manager
  • Check coworking space orders and ensure cleanliness and device readiness
  • Support night alarm readiness and structure systems
  • Coordinate taxi/rental car bookings and tenant notifications
  • Oversee tenant laundry delivery/pickup when not handled by laundry
  • Communicate with tenants and vendors in multiple xysqume languages as needed
  • Possible transfer to other buildings for future openings
  • Availability to work shifts, holidays, and weekends
  • Speaking at least two languages fluently (Italian and English)
  • Confident with the use of technology
  • Good PR skills with tenants and external partners
  • Knowledge of structure systems and availability during night alarms
  • Basic administrative knowledge
  • Willingness to work shifts, holidays, and weekends
  • Potentially able to transfer to other buildings for future openings
  • Proficiency with on-site technologies and apps
  • Strong organizational and multitasking abilities

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