Network Operations Lead
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NOC Manager
We are looking for a NOC Manager to build and lead our Network Operations Center function, ensuring stable, secure, and efficient IT operations. You will play a key role in transitioning services from third-party providers to an internal team and building a high-performing NOC organisation.
What you will do:
- Build and develop the NOC function together with the Head of Compute and Network team, including hiring and onboarding NOC Engineers.
- Lead daily NOC operations, ensuring service availability and performance against SLAs and KPIs.
- Manage incidents, alerts, and events, acting as the escalation point for major incidents.
- Lead, coach, and develop NOC Engineers, including performance management and resource planning.
- Manage team rotas, on‑call arrangements, and operational reporting.
- Ensure compliance with ITIL processes (Incident, Problem, Change, and Request Management).
- Drive root cause analysis, continuous improvement, automation, and AI opportunities to improve NOC efficiency.
- Collaborate with internal stakeholders, vendors, and technical teams to manage risks and improve service reliability.
What we are looking for:
- Significant experience in a Network Operations Centre or IT Operations environment.
- Previous experience leading technical support or operations teams.
- Strong knowledge of network technologies and tools, including Palo Alto, Aruba, and EfficientIP.
- Broad understanding of infrastructure technologies.
- Strong leadership, stakeholder management, and organisational skills.
- Industry certifications are an advantage.
What We Offer
- International, diverse, and highly collaborative working environment
- Hybrid work model (2 times per week on-site)
- Private life insurance (Ergo Hestia)
- Comprehensive medical care (Lux Med)
- Pension scheme (PPK with PZU)
- Multisport card supporting an active lifestyle
- Annual performance bonus (STI) rewarding results and contribution
- Accident‑free bonus awarded when defined safety targets are met and no incidents occur on the manufacturing site
- Modern office located at Żelazna 2, Katowice
- Salary range in Poland: 17 700 - 21 100 zl. gross.
- Final offer depends on candidate's experience and competence.
Employment Details
- 3-month probation period
- Permanent employment contract
Join us to build and lead a modern NOC capability and shape the future of our network operations
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