Human Resources Officer

Organizational Setting

FAO's commitment to environmental sustainability is integral to our strategic objectives and operations.

FAO's Human Resources Division (CSH) provides HR strategies, policies, tools, guidance and oversight to FAO Offices worldwide to ensure that the Organization attracts, develops and retains a diverse, skilled and highly motivated workforce, delivering on the mandate of the Organization. Over the next years, the Human Resources Division will focus on developing and implementing a people-centered strategy, and positioning HR as a strategic partner contributing to the achievement of the mandate of FAO.

The Human Resources Division is composed of two main clusters, namely, (i) the Integrated Talent Management, providing advice and managing position management, recruitment, mobility, staff development and training, performance management and social security; and (ii) the HR Strategy and Policy providing HR strategic guidance, policy and oversight.

The post is located at FAO headquarters in Rome, Italy, under the (i) cluster in the Social Security Branch (CSHS). CSHS coordinates and provides advice and information on pension, social security and insurance schemes and provisions for FAO. It administers the United Nations Joint Staff Pension Fund (UNJSPF) on behalf of FAO current and former staff members, investigates requests for recognition of accidents/illnesses/death as Service-Incurred, administers related compensation benefits and manages medical and other insurance plans offered to FAO staff, consultants and other non-staff and retirees.

The incumbent oversees the day-to-day operations on Staff Compensation Plan for Service-Incurred Accidents, Illnesses and Death and identifies financial requirements for each area, under the supervision of the Human Resources Division and in consultation with relevant offices in accordance with financial rules and regulations. He/she ensures the application of the Staff regulations and rules, human resources policies, as well as the United Nations Pension regulations.

Reporting Lines
The Human Resources Officer (Staff Compensation and Emergency Support) reports to the Human Resources Officer (Social Security), CSHS.

Technical Focus
Monitors, reviews and coordinates the provision of Social Security Benefits as applicable to staff and non-staff, including Pensions and Compensation Plan for Service-Incurred Accidents, Illnesses and Death.

Key Results
Comprehensive HR expertise for the planning and delivery of multidisciplinary HR programmes, products and services and development of related policies and specialized tools and systems.

Key Functions

• Plans and delivers services in designated human resource field(s).
• Provides advice, policy interpretations and options on how to proceed for the programmes and processes under the responsibility.
• Researches and analyses requirements, information, data, statistics and/or trends for the preparation of plans, strategies, reports, policies and/or other products.
• Reviews ongoing service delivery, related policies, procedures, systems to recommend changes, develop proposals and coordinate updates/revisions.
• Collaborates in the development of information/training materials and products to increase understanding of HR services and policies, promote capacity development and facilitate change across the Organization.
• Researches and provides information to management and staff to resolve problems and/or reach agreement on various issues.
• Leads short-term work groups and participates on Organization-wide committees and working groups.

Specific Functions

• Supports monitoring and coordination of the day-to-day activities of the service-incurred and staff compensation plan to improve productivity, efficiency and quality of service delivery and contributes to the implementation of new or modified policies, developments, projects and workflows.
• Conducts ongoing research into emerging trends, and benchmarks best practices related to benefits and entitlements matters within and outside of the UN Common system.
• Reviews and updates FAO's administrative framework related to social security staff compensation plan.
• Implements the FAO Employee Staff Plan during emergencies and crises and coordinates the duty of care of critical incidents responses from the Human Resources Division.
• Analyses and evaluates escalated complaints related to social security benefit claims with service providers in accordance with the internal administrative framework.
• Acts as focal point for the occupational and health related Advisory Committee on Compensation Claims and liaises with various stakeholders on system and business processes improvement.
• Provides secretarial and analytical support to various committees on issues relating to the staff compensation plan benefits.
• Reviews the calculations of annuities, impairments and reimbursements for service-incurred incidents in accordance with the relevant policy and in coordination with payroll and payments services.
• Oversees and clears relevant financial payment documents for social security related transactions, including monthly medical premiums and staff compensation annuity payments.
• Maintains and monitors the annual/semi-annual eligibility reviews of the beneficiaries and ensures the complete and accurate audit record.
• Liaises with the external auditors and actuarial valuation team to provide HR relevant data.
• Contributes to the review of appeals and legal issues related to the social security benefits.
• Supports the outreach initiatives, including communication and awareness-related activities of social security functions across the organization and in collaboration with other UN entities.
• Performs other duties as required.

CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements

• Advanced university degree in Business Administration, Human Resources Management, Law and Finance or other related fields.
• Five years of relevant experience in administration, legal or human resources management, including relevant experience in employee benefit, entitlements and social security matters.
• Working knowledge (proficiency - level C) of English and intermediate knowledge (intermediate proficiency - level B) of another FAO official language (Arabic, Chinese, French, Russian or Spanish).

Competencies

• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement

Technical/Functional Skills

• Work experience in more than one location or area of work, particularly in field positions, is desirable.
• Extent and relevance of experience in the design and administration of social security schemes which include medical insurance coverage, worker compensation and disability plan.
• Demonstrated experience in the application of the Administrative Rules of the UN Common system organizations is considered an asset.
• Demonstrated experience with Enterprise Resource Planning (ERP) related to HR functions.
• Demonstrated experience in drafting clearly and concisely reports and policy papers.
• Working knowledge (proficiency - level C) of French is considered a strong asset.
• An HR professional certification is desirable.