Genesis Sales Operations Expert

At Genesis , we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package. It’s time you rethink what you expect from an employer. At Genesis , we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

Job description:

At Genesis , we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package. It’s time you rethink what you expect from an employer. At Genesis , we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

Role Summary:

As Genesis Sales Operations Expert , you will support Genesis sales performance and deliver an exceptional customer journey through efficient vehicle ordering, allocation, stock management and delivery processes. Acting as a key interface between retailers, headquarters, logistics partners and internal stakeholders, you will help drive operational excellence, retailer performance and business growth.

We want you to:

• Prepare and maintain regular reports covering retail sales, wholesale, order bank, stock, registrations and deliveries
• Monitor sales performance against targets and identify trends, opportunities and risks
• Support sales forecasting and budget planning activities through accurate data analysis
• Develop ad hoc analyses to support management decision-making and business reviews
• Manage the end-to-end vehicle ordering process, ensuring order accuracy and timely execution
• Monitor order bank, production status, inbound pipeline and vehicle availability
• Coordinate vehicle allocation activities, balancing business priorities, retailer requirements and customer demand
• Support stock management strategies aimed at maximizing conversion opportunities
• Coordinate vehicle logistics and delivery planning to ensure a seamless customer handover process
• Provide guidance and support to retailers on ordering, allocation, stock availability, vehicle status and delivery planning
• Monitor retailer performance KPIs and support actions aimed at improving sales effectiveness and customer satisfaction
• Collaborate closely with Sales, Customer Experience, Finance, Marketing, Network Development, Logistics and HQ teams
• Support the implementation of new systems, tools and operational procedures while ensuring compliance with internal policies and reporting requirements

About you:

• Bachelor's degree in Business Administration, Economics, Engineering or a related discipline
• 5+ years of experience in Sales Operations, Dealer Support, Sales Administration or a related automotive function
• Automotive industry experience is strongly preferred; premium automotive experience is a plus
• Fluent Italian and English, both written and spoken
• Advanced proficiency in Microsoft Excel and reporting tools
• Strong analytical mindset, customer focus and stakeholder management skills

What we offer:

• The opportunity to join a premium automotive brand in a dynamic and international environment
• Continuous training and professional development opportunities
• Competitive salary and benefits package, with a RAL starting from €37,000 , depending on experience
• Flexible working hours and hybrid working policy
• Car lease mobility program
• Daily meal vouchers (ticket restaurant)
• Health insurance coverage
• Corporate wellness program