Customer Implementation Specialist, Medical Devices Milan

3 giorni fa

roma, Italia Chronos Consulting A tempo pieno

Job DescriptionThe Customer Implementation Specialist is responsible for every aspect of the delivery of medical equipment and related services to customers.Taskscustomer site inspection and designparticipation in contract negotiations, site preparationdelivery and installation coordination with the customer and 3rd partiesmarketing collaboration, customer training, and final commissioning and acceptance.This position will require frequent travel in Europe and in the future possibly in Asia.Required QualificationsBachelor’s degree or combination of education and experience2-3 years in a similar role, handling complex / multiple projects simultaneously in the medical device industryExperience in dealing with executive-level management and clinicians within a diverse customer organization.Pro-active and customer-focused approach to problem-solvingIndependent and able to handle multiple projects in parallelProficient in English and at least one additional European LanguageWilling to travel up to 70% of the timeResponsibilitiesAttend presale meetings with Sales and support the sales relationship with customers as requiredIn collaboration with a Sales Leader and with the support of the Service department, engage in customer requirements definition prior to contract negotiations during the Sales CycleDevelop detailed implementation plans based on clearly defined customer requirements with the support of the Service departmentUnderstanding of the product and service offering specific to the assigned customer prior to final contract negotiationCommunicate and coordinate with all affected functions in the company to ensure awareness of all customer requirements and obligations for assigned customer programsEffectively communicate at multiple levels up to the C-Level within the customer organizationOnce order is received, takes control and ensures timely delivery of products and services in accordance with customer requirements and signed purchase agreement, all the way to completion of training.Project commonly includes : customer site planning (with Service), site preparation (with Service), system delivery (with Operations) and installation (with Service), patient flow planning (with CAM, Marketing), disposables supply (with Operations), marketing, and clinical training (with Applications).Perform regular site visits and monitor progress of site preparation to ensure that all tasks are being completed on schedule and to customer’s high satisfactionConduct regular internal and external reviews to ensure adherence to committed schedules. Responsible for initiating suitable corrective action plans when critical path milestones are at riskHandle and respond to customer questions, complaints, and problems to maintain high levels of customer satisfaction throughout the project. Conduct formal and / or informal reviews of customer satisfaction throughout the Project Implementation process. Develop initiatives to assure the highest possible level of customer satisfaction, quality and risk management. Become favorite and trusted POC for customers all the way from order to completion of trainingMaintain accurate and appropriate data in the appropriate data systems for project and customer managementExhibits leadership practices consistent with company values and traitsAdditional tasks and objectives may be added, based on the company’s plans#J-18808-Ljbffr

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