Customer Service Representative

Customer Service Representative page is loaded## Customer Service Representativeremote type: Hybridlocations: Milan area , Italytime type: Full timeposted on: Posted Todayjob requisition id: Essity ## **Customer Service Representative**For our Customer Service & Demand Management Team, we are looking for a resource (**Fixed Term Contract**) to join the Customer Service Team; responsible for managing the Back Office activities who will have the opportunity to work on Global Brands such as Tempo, Nuvenia, TENA, and Demak'Up.## **About the Role**This role, reporting to the Customer Service & Demand Manager Italy, entails Master Data (Customers and Materials), claims and pricing data in the assigned area of responsibility securing compliance with Essity strategies and protocols, supporting organization maximizing business results.## **What You Will Do*** Setup and maintain pricing data based on agreed processes and standards to ensure highest level of data accuracy and thereby positively influence customer experience* Analyze and resolve price claims in close collaboration with related Lead2Contract and GBS functions* Proactively suggest process adjustments to improve consistency of data* Effectively collaborate with and educate customer facing teams and other specialists in continental teams on pricing setups, systems and tools and impact of pricing on business results* Setup and maintain Customer Master Data and Material Master Data aligned with internal processes and standards to ensure high level of accuracy## **Who You Are*** Bachelor Degree in Economics or similar field of study* Proven experience in Customer Service or a similar back-office role, ideally in the FMCG Industry* Fluent in Italian and English* Good analytical skills with deep knowledge of Excel and SAP R3* A real Team Player, with good communication skills at different organization level* Fast learner with a strong attitude to problem solving## **What We Can Offer You**Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.## ## Application End Date:21 gen 2026## ## Job Requisition ID:Essity remote type: Hybridlocations: Milan area , Italytime type: Full timeposted on: Posted TodayEssity is a leading global hygiene and health company. Our expertise began with the acquisition of the Swedish company Mölnlycke in 1975, through which our roots stretch back to 1849. Today, our sustainable innovations from globally trusted brands, designed for everybody and every body, care for the well-being of 1 billion people in 150 countries every day.Working at Essity is not just a career but a chance to make the world healthier, safer, and more hygienic. We innovate for good to break barriers and contribute to shaping a healthier future. At Essity, we have a people-first approach where every career is as unique as the individual. We empower employees to excel together and reach their full potential through a winning culture driven by a powerful purpose. Our performance-orientated environment motivates employees to think differently and embrace challenges so we can continue improving lives, every day through better hygiene and health. We provide a sustainable work-life based on flexibility for both employees and employers. We are committed to Diversity, Equity, and Inclusion in everything we do. It is the key to our success in creating an inclusive, collaborative, and caring company culture where you can be you with us. Our purpose of Breaking Barriers to Well-being, enables customers and consumers to lead fuller lives at all stages of life.Our leading global brands include TENA and Tork, and other strong brands such as Actimove, Cutimed, JOBST, Knix, Leukoplast, Libero, Libresse, Lotus, Modibodi, Nosotras, Saba, Tempo, TOM Organic and Zewa are sold in 150 countries. I In 2024, Essity had net sales of approximately SEK 146bn (EUR 13bn) and employed 36,000 people. We are headquartered in Stockholm, Sweden and Essity is listed on Nasdaq Stockholm. If you want to join a company where dedication to people is powered by innovation, welcome to Essity#J-18808-Ljbffr