Cloud Support Engineer
1 giorno fa
Join Canonical as a Cloud Support Engineer to help customers adopt the Ubuntu platform across cloud, AI, and IoT environments. Canonical is a leading provider of open‑source software and operating systems, supporting global enterprises and leading public‑cloud and silicon partners. The company is founder‑led, profitable, and growing with 1,100+ colleagues in 75+ countries, most working remotely. The role is globally remote and involves triaging complex cloud‑environment and Linux‑kernel issues, collaborating with customers via phone, ticketing, and remote sessions, and contributing to the public knowledge base. Responsibilities Investigate customer‑reported issues and research or escalatethey as needed. Resolve complex problems related to Canonical’s portfolio of products while meeting the Service Level Agreement. Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues. Participate in a regular weekend working rotation. Contribute new knowledge‑base articles and maintain existing ones. Understand the Ubuntu development process to set realistic customer timelines for fixes. Qualifications Professional written and spoken English with excellent presentation skills. Exceptional academic track record from high school and university, or a compelling narrative for alternative paths. Undergraduate degree in a technical subject (or equivalent). Experience supporting Linux systems with at least three of: virtualization/cloud (KVM or OpenStack), containers (Docker/LXD/LXC/Kubernetes), storage technologies, networking. Cloud‑computing expertise in provisioning, monitoring, orchestration, etc. Advanced troubleshooting experience including: Linux integration with other environments, navigating stack traces and logs, and escalation of OS/application bugs. Programming fundamentals in any language. Extensive customer‑support experience; a focus on customer needs, professional communication, and expectation management. Ability to travel internationally twice a year for up to two weeks. Benefits Distributed work environment with twice‑yearly team sprints in person. Personal learning and development budget of USD 2,000 per year. Annual compensation review and performance‑driven bonus or commission. Recognition rewards. Annual holiday leave and parental leave. Employee Assistance Programme. Priority Pass and travel upgrades for long‑haul company events. Opportunity to travel to new locations to meet colleagues. About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the publisher of Ubuntu, Canonical is shaping the future of software for AI, IoT, and the cloud. The company recruits globally, sets high standards for its people, and operates with a culture of excellence. Canonical is an equal‑opportunity employer. We foster a workplace free from discrimination and are committed to diversity and inclusion. Whatever your identity, we will give your application fair consideration. #J-18808-Ljbffr
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Cloud System Engineer
3 giorni fa
WorkFromHome, Italia WIIT - The Premium Cloud A tempo pienoOverview Cloud System Engineer In WIIT, società italiana con presenza in Germania e Svizzera e quotata presso Borsa Italiana, abbiamo scelto di fare la differenza per i nostri clienti. Siamo leader nell’erogazione di servizi di Hosted Private e Hybrid Cloud per aziende con necessità di servizi di gestione di processi critici. Ricerchiamo valore in ogni...
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Cloud System Engineer
1 giorno fa
WorkFromHome, Italia WIIT - The Premium Cloud A tempo pienoIn WIIT, società italiana con presenza in Germania e Svizzera e quotata presso Borsa Italiana, abbiamo scelto di fare la differenza per i nostri clienti. Siamo leader nell’erogazione di servizi di Hosted Private e Hybrid Cloud per aziende con necessità di servizi di gestione di processi critici. Ricerchiamo valore in ogni cosa che facciamo mettendo al...
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Hyperscaler Cloud Engineer
4 settimane fa
WorkFromHome, Italia ReeVo Cloud & Cyber Security A tempo pienoA leading cloud and cybersecurity provider is seeking a Hyperscaler Engineer in Vimercate. The role involves managing cloud infrastructure across major hyperscale platforms and requires a Bachelor's degree in a relevant field along with experience in IT operations. Ideal candidates should be proactive, possess strong problem-solving skills, and have a good...
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Hyperscaler Cloud Engineer
1 giorno fa
WorkFromHome, Italia ReeVo Cloud & Cyber Security A tempo pienoA leading cloud and cybersecurity provider is seeking a Hyperscaler Engineer in Vimercate. The role involves managing cloud infrastructure across major hyperscale platforms and requires a Bachelor's degree in a relevant field along with experience in IT operations. Ideal candidates should be proactive, possess strong problem-solving skills, and have a good...
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Cloud Solutions Support Engineer
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WorkFromHome, Italia Siemens Mobility A tempo pienoWe are looking for a Cloud Solutions Support Engineer to be hired with a permanent contract in Milano within the Software Delivery Support organization in Smart Infrastructure Building business unit. Siemens is a focused technology company, pioneering intelligent solutions that transform the everyday in manufacturing, grids, buildings, and transportation....
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Cloud Support Engineer
1 giorno fa
WorkFromHome, Italia Canonical A tempo pienoJoin Canonical as a Cloud Support Engineer to help customers adopt the Ubuntu platform across cloud, AI, and IoT environments. Canonical is a leading provider of open‑source software and operating systems, supporting global enterprises and leading public‑cloud and silicon partners. The company is founder‑led, profitable, and growing with 1,100+...
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Remote Cloud Support Engineer: Linux, AI
1 giorno fa
WorkFromHome, Italia Canonical A tempo pienoA leading open-source software provider is seeking a Cloud Support Engineer to assist customers in adopting the Ubuntu platform across cloud, AI, and IoT environments. This role involves troubleshooting complex cloud and Linux issues and collaborating with customers through various communication channels. The ideal candidate should have strong communication...
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Remote Cloud Support Engineer: Linux, AI
1 giorno fa
WorkFromHome, Italia Canonical A tempo pienoA leading open-source software provider is seeking a Cloud Support Engineer to assist customers in adopting the Ubuntu platform across cloud, AI, and IoT environments. This role involves troubleshooting complex cloud and Linux issues and collaborating with customers through various communication channels. The ideal candidate should have strong communication...
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Cloud Support Engineer
1 giorno fa
WorkFromHome, Italia Canonical A tempo pienoJoin to apply for the Cloud Support Engineer role at Canonical 2 days ago Be among the first 25 applicants Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI,...
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Cloud Support Engineer
1 giorno fa
WorkFromHome, Italia Canonical A tempo pienoJoin to apply for the Cloud Support Engineer role at Canonical 2 days ago Be among the first 25 applicants Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI,...
