Sr. Program Manager, Process Automation

22 ore fa

Bardi, Italia Amazon A tempo pieno

Overview Sr. Program Manager, Process Automation & Analytics, 3P MX External Fulfillment. The Senior Program Manager for External Fulfillment in Mexico leads complex, cross-functional initiatives that drive the strategic growth and operational excellence of Amazon's seller-managed fulfillment programs, including Easy Ship, Seller Flex, and Self Ship. This role is responsible for end-to-end program delivery—from conception through implementation and continuous improvement—ensuring scalable solutions that enhance seller experience, expand Prime-eligible selection, and deliver exceptional customer outcomes across Mexico's third-party marketplace.

The SPM for EF MX will also scope and drive productivity improvement initiatives internal to the EF team. Location: Via Milano, Lombardy, ITALY.

Responsibilities

Program Leadership : Scope, design, and deliver business-critical programs that support External Fulfillment network expansion, driving the overall program strategy and roadmap in alignment with organizational goals. Cross-Functional Collaboration : Partner with Product, Operations, Transportation, Sales, and Technology teams to define requirements, secure resources, and manage implementation timelines across multiple workstreams. Stakeholder Management : Serve as the primary point of contact for program updates, proactively managing relationships with leadership, retail partners, and operational teams to ensure alignment and drive resolution of complex issues. Data-Driven Decision Making : Leverage metrics and analytics to identify improvement opportunities, track program performance, and make informed trade-offs that optimize delivery timelines and business outcomes.

Process Innovation : Drive continuous improvement initiatives that remove seller friction, enhance operational efficiency, and scale fulfillment capabilities while maintaining Amazon's high standards. Risk Management : Develop contingency plans, manage escalations, and navigate ambiguity to keep programs on track despite changing business conditions.

Qualifications

Basic Qualifications : Bachelor’s degree or equivalent; speak, write, and read fluently in English; 6+ years of experience creating, tracking and inspecting key performance metrics, creating data-driven insights to guide program decisions. Preferred Qualifications : MBA preferred; experience in e-commerce, logistics, or marketplace operations; familiarity with third-party seller fulfillment models and supply chain operations; experience leveraging Artificial Intelligence to drive automation and productivity initiatives. Additional Information Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.

If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status. #J-18808-Ljbffr

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