Italian Speaking Customer Advisor in Lisbon

We are looking for dedicated, proactive, and customer-oriented Italian-speaking Customer Advisors to join our international team based in Lisbon. This is more than just a job — it’s an opportunity to work in a stimulating multicultural environment, build your career abroad, and experience life in one of Europe’s most beautiful cities. You will be part of a home appliances support project (brand not disclosed), providing high-quality service to customers in Italian via telephone, email, and live chat. Whether you already have customer service experience or are starting your career journey, your fluency in Italian and good English (B2 level or above) will be the keys to success in this role. Your Day-to-Day Responsibilities As part of our team, you will: Deliver exceptional customer service to Italian-speaking customers, answering their questions and resolving their issues with professionalism and empathy. Manage a variety of communication channels, including incoming calls, emails, and live chat, ensuring a prompt and accurate response. Log interactions clearly in our systems, ensuring up-to-date and accurate information. Provide technical guidance and support related to home appliances, troubleshooting problems and explaining solutions in a clear and friendly manner. Collaborate with colleagues and other departments to resolve complex queries efficiently. Keep up to date with product features, updates, and processes to ensure the highest level of customer satisfaction. What We’re Looking For Essential Requirements Fluent Italian (native or near-native level) English proficiency at B2 level or higher (written and spoken) Excellent communication and interpersonal skills Strong problem-solving abilities Customer-focused mindset with a positive attitude Willingness to work on-site in Lisbon Flexibility and adaptability to work in a diverse, multicultural setting Desirable Previous experience in customer service or a similar role (advantageous but not mandatory) Knowledge of home appliances or technical support is a plus Previous experience working abroad What We Offer Comprehensive Relocation Support Flight tickets to Lisbon, fully covered by the company Temporary accommodation in Lisbon arranged upon arrival, ensuring a smooth relocation Guidance and support for settling in Lisbon, including orientation and assistance with administrative procedures Career Growth & Development Opportunities for promotion and career advancement within the company Regular training programs to develop both professional and technical skills Access to career development plans tailored to your aspirations Attractive Compensation & Benefits Competitive salary package Health and life insurance coverage Paid vacation days and public holidays Multicultural and inclusive work environment Modern, well-equipped offices located in the heart of Lisbon Employee recognition and reward programs Living in Lisbon – More Than Just Work Lisbon offers an extraordinary blend of culture, lifestyle, and professional opportunity: A warm Mediterranean climate with mild winters and sunny summers Beautiful coastal scenery, sandy beaches, and vibrant nightlife Rich cultural heritage, historical architecture, and exciting events throughout the year Affordable living compared to other Western European capitals An international and friendly community, making it easy to integrate and feel at home Excellent transport links and accessibility to the rest of Europe Living and working in Lisbon means combining career growth with a lifestyle full of experiences — from enjoying fresh seafood at a riverside café to exploring world-famous viewpoints and historic districts. Why This Role is Unique This is not just another customer service position. It is an opportunity to: Join a growing international team Gain professional experience in a multicultural environment Enjoy a comprehensive relocation package that makes your move easy and stress-free Build a career abroad with a clear path for progression Live in one of Europe’s most desirable cities while working in a rewarding and dynamic role #J-18808-Ljbffr