System Development Manager III, Intelligent Cloud Hosting

Amazon’s Intelligent Cloud Hosting (ICON) Team is looking for a System Development Manager to join our team in San José, Costa Rica. Do you want to ensure a delightful shopping experience for millions of Amazon.com customers everyday? The Intelligent Hosting (ICON) team is seeking a System Development Manager passionate about leading DevOps for Amazon's e‑commerce platform technologies that host Amazon’s global websites. The ICON team hosts Amazon websites and backend platform services that power the customer experience, abstracting and centralizing infrastructure management from service teams, bringing agility to business processes, and operating hundreds of Tier‑1 services on behalf of internal customers. ICON is an early adopter of Amazon’s product offerings and automates the management and operational activities on behalf of developers to strengthen services’ posture towards security, availability, and efficiency so that developers can innovate on behalf of Amazon’s end customers.The ICON team is part of the Intelligent Control (ICC) organization, responsible for connecting our worldwide websites and other consumer experiences such as Kindle, Amazon Video, and Alexa to the internet, as well as ensuring the highest level of availability, security, and privacy of the web services that power these experiences.The RoleICON is looking for a System Development Manager to lead a team of System Development Engineers in San José (Costa Rica). Our global team has sites in Seattle, Dublin, Sydney, Bangalore, and Hyderabad. In this role, you are a key leader that influences the building, automating, and operating of Amazon’s current and next generation Intelligent Cloud Hosting technologies used to manage our highly distributed hosting infrastructure.Key Job ResponsibilitiesLead and manage a team that drives organizational standards for operational excellence and resiliency.Establish relationships with internal and external partners and peer stakeholders to understand and meet their needs while operating existing systems at a high level of Operational Excellence.Lead the team through large‑scale incident management/escalations to resolve outages and communicate with a global audience and senior leadership.Develop and maintain a culture of innovation and operational excellence in the teams.Manage the design and development of next‑generation platform orchestration and automation.Hire, develop, and retain a world‑class engineering team that meets Amazon’s high bar.Apply leadership, technical ability, great communication skills, and a motivation to achieve results in a dynamic fast‑paced environment.Preferred QualificationsExpertise in operational excellence, security compliance, and distributed systems’ resiliency.Knowledge of software engineering best practices for the full software development life cycle (e.g., coding standards, code reviews, source control management, build processes, testing, and operations).Experience developing in Python or other modern programming language (e.g., C++, Java, C#, or Ruby).Expertise in Linux‑based operating systems.Expertise in operations of highly available and scalable internet systems with a large customer base.Experience managing staff and meetings across multiple sites and time zones.Excellent communication abilities, both verbal and written, including long‑form business writing on complex topics.Ability to drive effective teamwork, collaboration, and commitment.Excellent analytical problem‑solving and troubleshooting skills.Experience developing and improving operational documentation, procedures, and workflows.Ability to credibly coordinate between technical teams, peers, and business stakeholders.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-18808-Ljbffr