Software Development Engineer II- Amazon Customer Service, Amazon Customer Service
15 ore fa
Software Development Engineer II – Amazon Customer ServiceJob ID: | Amazon.com Services LLCAbout the RoleAmazon Customer Service Technology seeks talented Software Development Engineers passionate about creating customer‑obsessed solutions that impact millions of customers globally. We optimize for what’s best for customers, people, and business. As part of our engineering teams, you will develop innovative solutions leveraging state‑of‑the‑art technologies including machine learning, large language models, and artificial intelligence to reduce customer effort and deliver frictionless experiences. Our mission is to preserve customer trust while relentlessly protecting customer data and building scalable solutions that empower our Customer Service Associates (CSAs) to treat every customer as a friend.Key ResponsibilitiesDesign and develop scalable, high‑performance software solutions that optimize the customer service experience and reduce customer effort.Lead technical initiatives that support our CSAs in solving complex customer problems with precision and confidence.Build systems that enable data‑driven decision making while maintaining the highest standards of customer data protection and privacy.Create and implement solutions that empower CSAs to exercise good judgment while providing consistent, reliable customer support.Collaborate with product managers and stakeholders to identify customer pain points and architect solutions that transcend organizational boundaries.Develop and maintain monitoring systems that help identify customer impact issues and enable swift resolution through automated escalation paths.Partner with cross‑functional teams to root cause customer experience defects and implement systematic fixes.Mentor junior engineers while fostering a culture of customer obsession and technical excellence.Build and maintain tools that help CSAs deliver personalized solutions while maintaining operational efficiency at scale.Participate in on‑call rotations to ensure system high availability and reliability, treating every customer issue with urgency.Technologies You’ll Work WithCore programming languages: Java (and other object‑oriented languages).Linux operating systems.AWS services and cloud infrastructure.Distributed systems and microservices architecture.Database technologies and data structures.Basic Qualifications3+ years of non‑internship professional software development experience.2+ years of non‑internship design or architecture experience of new and existing systems.Experience programming with at least one software programming language.Preferred Qualifications3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience.Bachelor’s degree in computer science or equivalent.CompensationBase pay ranges from $129,300 to $223,600 per year depending on geographic market. Equity, sign‑on, and other compensation may be provided as part of a total compensation package.Equal OpportunityAmazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation, please visit for more information.This position will remain posted until filled. Applicants should apply via our internal or external career site.#J-18808-Ljbffr
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Pisa, Italia Amazon A tempo pienoSoftware Development Engineer II – Amazon Customer Service Job ID: | Amazon.com Services LLC About the Role Amazon Customer Service Technology seeks talented Software Development Engineers passionate about creating customer‑obsessed solutions that impact millions of customers globally. We optimize for what’s best for customers, people, and business. As...
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Pisa, Italia Amazon A tempo pienoPrincipal UX Designer, Amazon Customer Service Job ID: | Amazon.com Services LLC At Amazon, we strive to be Earth's most customer-centric company. The Amazon Customer Engagement Technologies (CET) UX team is key to that mission, defining UX both for customers and the customer service associates who help them. When our customers have problems, we make...
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Pisa, Italia Amazon A tempo pienoA leading technology company is seeking a Software Development Engineer II for its Customer Service team in Pisa, Italy. The ideal candidate will have at least 3 years of professional experience in software development and a strong understanding of creating customer-focused solutions leveraging modern technologies like AWS and machine learning....
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pisa, Italia Amazon A tempo pienoSoftware Development Engineer II, External Fulfilment We are part of External Fulfilment(EF) org where sellers manage fulfilment of their Amazon orders from their own or 3P operated premises. EF plays a critical role in driving Amazon’s fly wheel by providing Amazon customers over 90% of Amazon’s buyable ASINs sellers. EF complements FBA by serving (i)...
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Pisa, Italia Amazon A tempo pienoSoftware Development Engineer II, External Fulfilment We are part of External Fulfilment(EF) org where sellers manage fulfilment of their Amazon orders from their own or 3P operated premises. EF plays a critical role in driving Amazon’s fly wheel by providing Amazon customers over 90% of Amazon’s buyable ASINs sellers. EF complements FBA by serving (i)...
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Pisa, Italia Amazon A tempo pienoSoftware Development Engineer II, External Fulfilment We are part of External Fulfilment(EF) org where sellers manage fulfilment of their Amazon orders from their own or 3P operated premises. EF plays a critical role in driving Amazon’s fly wheel by providing Amazon customers over 90% of Amazon’s buyable ASINs sellers. EF complements FBA by serving (i)...
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Software Dev Engineer, Amazon Leo
2 settimane fa
pisa, Italia Amazon A tempo pienoAmazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable...
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Pisa, Italia Amazon A tempo pienoSoftware Development Engineer II, External FulfilmentWe are part of External Fulfilment(EF) org where sellers manage fulfilment of their Amazon orders from their own or 3P operated premises.EF plays a critical role in driving Amazon's fly wheel by providing Amazon customers over 90% of Amazon's buyable ASINs sellers.EF complements FBA by serving(i) selection...
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pisa, Italia Amazon A tempo pienoSoftware Development Engineer II, External FulfilmentWe are part of External Fulfilment(EF) org where sellers manage fulfilment of their Amazon orders from their own or 3P operated premises. EF plays a critical role in driving Amazon’s fly wheel by providing Amazon customers over 90% of Amazon’s buyable ASINs sellers. EF complements FBA by serving (i)...
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Pisa, Italia Amazon A tempo pienoSoftware Development Engineer II, External FulfilmentWe are part of External Fulfilment(EF) org where sellers manage fulfilment of their Amazon orders from their own or 3P operated premises. EF plays a critical role in driving Amazon’s fly wheel by providing Amazon customers over 90% of Amazon’s buyable ASINs sellers. EF complements FBA by serving (i)...
