Night Manager

The Night Manager of the 5-star Luxury Hotel Palazzo Donà Giovannelli in Venice plays a crucial role overseeing the smooth operations of the property during night-time hours. He / she will ensure exceptional guest centricity maintain high standards of security and customer orientation and manage the hotels various departments effectively during the night shifts. The Night Manager plays a pivotal role in maintaining the hotels reputation for excellence and ensuring full guest satisfaction throughout the night.ResponsibilitiesTeam ManagementProviding leadership guidance mentoring and support to night staff fostering a positive and productive work environmentLeading regular training sessions to ensure that all team members are well-equipped and updated to perform their duties effectivelyRecognizing and rewarding outstanding performances and addressing any performance issues or concerns in a timely and constructive manner.Guest ServicesProviding a warm welcome and exceptional service to guests arriving late at nightHandling and reporting guest inquiries requests and complaints promptly and professionallyEnsuring that guests needs are met efficiently and effectively during their stay.Operational ExcellenceSupervising and coordinating the activities of night staff across all departments including front desk housekeeping security and maintenanceMonitoring and maintaining hotel facilities to ensure they are constantly clean safe and well-maintained according to hotel standards procedures and standards at all timesConducting regular inspections of the property to identify and address any issues or concerns.Security and SafetyImplementing and enforcing security protocols to safeguard guests employees and hotel propertyMonitoring surveillance cameras and security systems to detect any suspicious activityResponding to emergencies including medical incidents fire alarms and disturbances in a calm and efficient mannerCollaborating with local law enforcement and emergency services.Financial ManagementConducting nightly audits of guest accounts cash transactions and other financial records to ensure accuracy and accountabilityAssisting in the preparation of nightly reports summarizing occupancy revenue and other key metricsIdentifying opportunities to maximize revenue and minimize the expenses during the night shifts.QualificationsPrevious experience in luxury hospitality with a focus on night operations is preferredStrong leadership skills with the ability to motivate and inspire a diverse teamExcellent communication and interpersonal skills with the ability to interact effectively with guests and employees at all levelsSound judgment and decision-making abilities especially in high‑pressure situationsProficiency in using hotel management software and other computer systemsFlexibility to work nights weekends and holidays is mandatoryBachelors degree in Hospitality Management Business Administration or related field is highly preferredVery good knowledge of Italian and English; French confidence is a plus.Additional InformationA competitive package (base salary and yearly bonus)Medical Insurance integrating Collective Labor Agreement one and extended to the familyTicket RestaurantAnnual leaveALL - Heartist Program : Employee benefit card offering discounted rates at all Accor locations and partner venues worldwide.Learning & development : Opportunity to develop your talent and grow within your property and across the worldOur commitment to Diversity & Inclusion : We are an inclusive company and our ambition is to attract recruit and promote diverse talent.Remote Work : NoEmployment Type : Full-timeKey SkillsRestaurant Experience,Kitchen Experience,Inventory Control,Hospitality Experience,Dayforce,Lean Six Sigma,Management Experience,Facilities Management,Warehouse Experience,Supervising Experience,Restaurant Management,Commercial CleaningExperience : yearsVacancy : 1#J-18808-Ljbffr