Albanian Speaking Support Specialist – Sofia, Bulgaria
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Mercier consultancy group è una società internazionale di recruitment specializzata nel collegare talenti di alto livello con organizzazioni di classe mondiale nel panorama europeo del bpo.stiamo cercando un albanian speaking support specialist da inserire a sofia, bulgaria. il ruolo offre l'opportunità di eccellere nel settore del customer support services con supporto completo per il trasferimento internazionale.
responsabilità principali
- fornire assistenza clienti eccezionale via telefono, email e live chat per la clientela albanese.
- risolvere richieste complesse e problemi tecnici in modo efficiente.
- mantenere alti livelli di soddisfazione cliente fornendo informazioni accurate e soluzioni personalizzate.
- documentare tutte le interazioni nel sistema crm.
- collaborare con i team interni per l'escalation di casi complessi e migliorare i processi di supporto.
- rispettare gli standard kpi di settore per garantire l'eccellenza del servizio e raggiungere gli obiettivi mensili.
- rappresentare il cliente come brand ambassador con professionalità e sensibilità culturale.
requisiti
- albanese madrelingua, parlato e scritto.
- inglese professionale.
- passaporto ue valido per facilitare il trasferimento in bulgaria.
- esperienza pregressa nel customer support services (preferita).
- forti capacità di problem solving e attitudine a lavorare in un ambiente orientato ai target.
cosa offriamo
- stipendio mensile competitivo.
- programmi di formazione completamente pagati.
- copertura assicurativa sanitaria completa.
- pacchetto di relocation totalmente pagato (volo, trasferimento, hotel).
- bonus mensile legato alle performance.
- ambiente di lavoro multiculturale con opportunità di crescita professionale.
vita in bulgaria:cultura ricca e stile di vita vibrante.paesaggi montani, clima mite e costo della vita attraente.equilibrio tra vita lavorativa e personale nella capitale sofia.
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