It Support Specialist

IT Support Specialist (2nd Line)
Si candidi tempestivamente È previsto un elevato volume di candidati per il ruolo descritto di seguito, non aspetti a inviare il suo CV.

Azienda : Allegro

Tipo Lavoro : Full Time

Italy

Location: Warszawa, Fabryka Norblina

Company: sp. z o.o.

About the job

is a provider of advanced technological solutions for the logistics industry and a member of the Allegro Group. Together, we develop and maintain the ecosystem of Allegro One Box green parcel lockers. We are not a traditional helpdesk—our team provides engineering and analytical support, ensuring process stability within a live business organism.

Your main responsibilities

• 
  
• Project support: Collaborating on system implementations and optimizations at the intersection of IT and business—from incident analysis to the Hypercare phase.
  
• Coordination and communication: Effectively bridging the needs of business, operations, and development teams, while ensuring smooth information flow.
  
• Broad diagnostic perspective: Analyzing incidents with a focus on their impact on real business processes and operational continuity, rather than just the technical layer.
  
• Organization and prioritization: Efficiently managing your tasks and priorities in an environment with dynamic, incoming requests.
  
• Advanced troubleshooting: Diagnosing process anomalies and API integration errors escalated from the 1st line.
  
• Database management: Utilizing intermediate to advanced SQL to debug database issues and perform log diagnostics.
  
• Collaboration within the Allegro Group: Acting as a technical partner for multiple teams—ranging from Business Operations and Hypercare to Product & Development.
  
• Automation and knowledge sharing: Creating technical standard operating procedures (runbooks) for the 1st line and optimizing the diagnostic workflow.
  

This job is for you if you have

• 
  
• Business orientation: Ability to assess the impact of technical issues on business operations and accurately determine their criticality.
  
• Strong organizational skills: Self-reliance, flexibility, and the ability to balance day-to-day tasks with longer diagnostics or documentation work.
  
• Communication and team player mindset: Ease in building positive relationships across various organizational units and a focus on collaborative problem-solving.
  
• Languages: English B2, Polish C1.
  
• Experience: At least 2–3 years of experience in system maintenance, 2nd line technical support (L2), or as an IT Project Manager.
  
• Database skills: Good knowledge of SQL (PostgreSQL) and experience working with complex data architecture.
  
• Soft skills: Strong communication skills and business maturity, enabling partner-level discussions at the intersection of technology and business.
  
• Operating systems: Knowledge of the Linux environment and Windows Server basics.
  

An additional asset will be

• 
  
• Tools: Practical knowledge of monitoring and log analysis tools (Grafana, Elasticsearch/Kibana).
  
• Experience in the logistics/courier industry or with a distributed network of devices (APM – automated parcel machines).
  
• Knowledge of C# and object-oriented programming.
  

What's in it for you

• 
  
• Well-located offices (with e.g. fully equipped kitchens, bicycle parking, terraces full of greenery) and excellent work tools (e.g., raised desks, ergonomic chairs, interactive conference rooms).
  
• A 16" or 14" MacBook Pro or corresponding Dell with Windows (if you don't like Macs) and all the necessary accessories.
  
• A wide selection of fringe benefits in a cafeteria plan - you choose what you like (e.g., medical, sports or lunch packages, insurance, purchase vouchers).
  
• English classes that we pay for related to the specific nature of your job.
  
• A training budget, inter-team tourism ( see more here ), hackathons, and an internal learning platform where you will find multiple trainings.
  
• An additional day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal.
  
• Social events for Allegro people - Spin Kilometers, Family Day, Fat Thursday, Advent of Code, and many other occasions we enjoy.
  

And that's just the beginning You can read more about the benefits here.

#goodtobehere means that:

• 
  
• You will join a team you can count on - we work with top-class specialists who have knowledge- and experience-sharing in their DNA.
  <