Head of BOS Program Office Europe

Join to apply for the Head of BOS Program Office Europe role at Ericsson About this opportunity Ericsson is looking for a Head of Program Management Europe within Service Line (SL) Business and Operations Systems (BOS) as a key leadership role responsible within the BOS Program Office. This role is responsible for establishing strong project management practices in pre‑sales and delivery, ensuring solution deliverability, process adherence, realizing financial commitments and customer value. It reports to the Head of SL BOS Delivery Excellence for MEMA and will be part of the BOS Delivery Excellence Leadership team. What you will do Lead BOS Delivery Fulfillment practice across the Europe cluster, managing Program Directors (PD) and Project Managers (CPM). Senior People Manager of own unit and a senior Leader across the matrixed organization to all PDs/CPMs and Contract Fulfillment Responsible (CFR). Closely partner with the Global Delivery program office. Set Individual Performance and Development goals for members with regular check‑ins. Responsible for team dimensioning; and Cost Center Responsibility to deliver over‑Absorption target and required Utilization/Billability. Accountable for the delivery of Services (scope, cost, quality, and time). Responsible for competence management and upskilling of the community to serve business needs. Define and drive SI and ADM Execution adherence model with Service Delivery Tools, Process & Methods. Accountable for overall resource forecasting and planning, and achieving right‑shoring targets. Accountable Services Financial Planning, Forecasting, and Landing with partnership with BOS CU Delivery and CSS CUs. Drive a Knowledge Sharing and Asset building culture across the CPM/CFR community. Drive Live Node Activity (LNA) Adherence in the CPM community. Instill a culture for add‑on sales and customer value maximization. Champion for Compliance and the application of the Detailed Application Guidelines. Services Profitability Improvement focus through cost control, change management, quality adherence, and Automation. Revenue realization based on committed timelines and in line with financial forecasts. Works closely with the BOS CU Delivery Units to drive BOS Services Delivery. Single Point of Accountability/Escalation for SL BOS service delivery issues. Accountable to review and sign‑off on Solution Responsible and Fulfilment responsible artifacts during Pre‑sales. What you will bring 12+ years of experience in Telecom/Systems Integration, ADM and Operations driving sophisticated programs and operations with a strong delivery track record. University degree in ICT/Engineering. Graduate degree such as an MBA is a plus. Strong People Manager track record leading Senior Team members and Leaders. Proven leadership experience, managing senior teams and leaders across matrixed, multicultural, and geographically distributed environments. Demonstrated experience leading cross‑functional highly matrixed and globally distributed teams. Mandatory certifications: PMP and JS8 Program Director GIAP certification. In‑depth knowledge of different SDLC methodologies including Agile and waterfall approaches. In‑depth knowledge and experience in project management and governance frameworks. Expert level in Digital Transformation for OSS/BSS and surrounding Domains. Strong consultative, presentation, and communication skills. Proven track record to deliver results within a time‑sensitive and high‑pressure environment. Strong experience in organizational and program‑level governance. Fluent in English; additional languages are a plus. Ericsson South Africa recruits in line with its Employment Equity plan and will therefore give preference to suitably qualified candidates who are members of designated groups. Why join Ericsson At Ericsson, you’ll have an outstanding opportunity to use your skills and imagination to push the boundaries of what’s possible. You’ll be challenged, but you won’t be alone. You’ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. Req ID: #J-18808-Ljbffr