Remote Technical Support for Pathology

Remote Technical Support for Pathology - German speaking Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at Job Description Are you passionate about technology and helping others? Join our team in Agilent Diagnostic Service as a Remote Technical Support Specialist for Pathology In this important role, you’ll be the go‑to expert for customers who use our innovative pathology products. You’ll provide friendly, knowledgeable support after the sale, making a real difference for our clients every day. Responsibilities Manage technical support phone lines and respond to customers’ questions and concerns. Provide first and second‑level support to customers by phone and email. Diagnose and troubleshoot technical issues remotely to find solutions. Work closely with internal teams—such as Field Service Engineers, Customer Application Specialists, Sales, Technical Excellence, and QA Complaints—to resolve problems quickly and effectively. Use CRM systems (OneConnect C4C and SAP CRM) to record and track customer interactions. Take part in quality improvement projects and help enhance our service offerings. Occasionally visit customers on‑site to gain hands‑on experience and support sales activities. Qualifications Education: Master’s, PhD, Medical Laboratory Technologist – Histopathology, or Field Service Engineer with experience in pathology laboratories. Excellent technical product knowledge and remote troubleshooting skills. Experience in a pathology laboratory or similar environment is preferred. Proficiency in computer and software applications. Language Requirements To effectively support our Nordic and EMEA customers, the successful candidate must demonstrate proficiency in the following languages: German – mandatory English – mandatory French – preferred Proficiency must include reading, writing, and listening skills in all the above languages. Knowledge of any of the following EMEA support languages is considered an advantage: Danish, Dutch, Finnish, Italian, Norwegian, Spanish, Swedish. On a personal level, you possess great problem solving / analytical skills , and you are eager to learn about new software technology, instruments, applications, and consumables. You have communication / interpersonal skills to interact at various levels, and you strive to provide excellent customer support. You enjoy both working within a team and autonomously . What We Offer Position can be remote, hybrid or office based. Comprehensive training and development opportunities to help you excel in your field, starting with an Onboarding program to ensure you have a smooth start with our team. A dynamic environment focused around delivering best‑of‑class customer service. Agilent offers core global benefits to all staff – and additional benefits such as Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities (these may vary from country to country). A dedication to work/life balance. Additional Details This job has a full‑time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required Occasional Shift Day Duration No End Date Job Function Services & Support Seniority Level Associate Employment Type Full‑time #J-18808-Ljbffr