Purser (Capo Cabina) F/H

As part of its continued growth and expansion strategy, and in preparation for the planned opening of a new operational base at Milan Malpensa Airport (MXP), La Compagnie is currently seeking qualified and motivated Purser (Cabin Crew Supervisors) for permanent positions (open-ended contracts).

This position offers an exciting opportunity to join a dynamic and expanding airline renowned for its exclusive all-Business Class transatlantic operations and commitment to delivering exceptional customer service.

Selection Process :

Selection date : December 3, 2026

Location : Milan, Italy

Pre-selected candidates will be contacted by phone starting November 23, 2026. During this call, they will be informed of their assigned interview time slot.

Prior to the motivation interview, candidates will be required to complete an English language assessment.

Only candidates who achieve a minimum score of 75% will be invited to proceed to the motivation interview.

Expected start date : February 2027

Your Responsibilities :

As a Purser (Cabin Crew Supervisor), you will act as La Compagnie's ambassador on board while taking a leading role in cabin crew coordination, safety, operational efficiency and the delivery of an exceptional passenger experience.

You will be responsible for supervising and supporting the cabin crew, ensuring compliance with company procedures and maintaining La Compagnie's premium service standards throughout long-haul operations.

Your main responsibilities will include :

Safety and Security

• Ensure the safety and security of passengers and crew in compliance with applicable aviation regulations and company procedures.
• Supervise and coordinate the implementation of safety and security procedures on the ground and in flight.
• Lead cabin crew safety briefings and ensure all crew members are fully informed of their duties and responsibilities.
• Manage disruptive or unruly passengers and support crew members in handling challenging situations.
• Monitor cabin conditions throughout the flight and ensure appropriate action is taken when necessary.
• Oversee cabin safety checks and verify the proper functioning of cabin equipment, including emergency and safety equipment.
• Coordinate the management of cabin equipment malfunctions and operational irregularities.
• Supervise and assist crew members in providing first aid and managing onboard medical emergencies.
• Ensure appropriate assistance is provided to passengers with special needs, including passengers with reduced mobility and unaccompanied minors.

Customer Service and Passenger Experience

• Lead and supervise the cabin crew in delivering exceptional onboard service, in accordance with La Compagnie's premium standards.
• Ensure a consistent, personalized and high-quality passenger experience throughout the flight.
• Act as the main point of contact for complex passenger requests, complaints and sensitive situations.
• Monitor onboard service delivery and ensure compliance with established service procedures and quality standards.
• Coordinate and oversee premium meal and beverage service, ensuring efficiency, consistency and attention to detail.
• Anticipate passenger needs and ensure that the crew delivers a discreet, attentive and personalized service.
• Promote a strong customer-oriented culture within the cabin crew and lead by example in delivering service excellence.

Leadership and Crew Management

• Lead, coordinate and motivate the cabin crew throughout all phases of flight.
• Organize and conduct pre-flight briefings, clearly communicating operational priorities, safety requirements and service expectations.
• Allocate duties and responsibilities among crew members to ensure efficient cabin operations.
• Foster a positive working environment based on teamwork, professionalism and mutual respect.
• Provide guidance, coaching and operational support to cabin crew members.
• Ensure effective communication and coordination between the cabin crew and the flight deck.
• Demonstrate strong leadership, sound judgment and effective decision-making, particularly in challenging or unexpected situations.

Operational Responsibilities

• Oversee the overall coordination and smooth running of cabin operations throughout the flight.
• Ensure that all pre-flight, in-flight and post-flight procedures are properly completed.
• Supervise catering supplies and onboard consumables checks during stopovers when required.
• Coordinate with ground staff and relevant operational departments to ensure ef