Senior Mission Product Manager

Help us use technology to make a big green dent in the universe Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid, and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.MissionAs a Mission Product Manager for Residential Financials, you will own the outcomes that ensure customer bills are produced accurately, compliantly, on time and automatically at scale, while minimising cost to serve. Your mission is to continuously evolve Kraken’s residential financial foundations so that accurate billing becomes the default outcome, not the result of manual effort or bespoke configuration. You will drive the adoption of Kraken’s latest core financial systems, reduce legacy and technical debt and enable our clients to support new markets, regulatory change and product innovation with confidence.What You’ll DoOwn the long‑term outcome strategy for Residential Financials, defining what accurate, on‑time, compliant and automated billing means at scale.Drive the evolution of Kraken’s residential financial capabilities by reducing legacy complexity and enabling new and existing clients to adopt the latest core capabilities.Translate regulatory and client requirements into clear product principles, system constraints and reusable approaches to establish opinionated defaults that minimise manual intervention and lower cost to serve.Act as the alignment lead across teams delivering residential financial outcomes, including Commercials, Billing, and Payments, ensuring a shared understanding of approach and intent.Work closely with other Kraken product areas (such as Kraken Flex, Utilities, and Field) to ensure seamless integration with Kraken’s core capabilities.Lead trade‑off discussions, clearly communicating decisions and guiding teams toward scalable, Kraken‑wide solutions.Provide clear guidance to Delivery while ensuring the right product and engineering teams are engaged early, without creating bottlenecks or single points of dependency.Conduct discovery to understand the financial needs of new and existing residential markets and customer segments.Define the requirements needed to support increasing scale and complexity, ensuring Kraken’s core framework continues to serve the widest possible range of clients and markets.Key Success Metrics & OutcomesReliable residential financial outcomes, measured and tracked through clear metrics, shared alignment across teams, reduced delivery complexity, and the ability to scale residential customers with confidence across clients and markets.Accurate, on‑time and compliant residential billing across all supported markets.High levels of automation across billing and financial processes, minimising manual corrections and interventions and reducing cost to serve in a mass‑market context.Alignment between what is quoted and offered to customers and what is ultimately billed and collected.Shared understanding of how Residential financial outcomes should be delivered across Product, Delivery and Operations with visible buy‑in reflected in team roadmaps.Ensuring new market and client requirements are met through existing Kraken capabilities, avoiding unnecessary bespoke solutions.Maintaining a reliable financial backbone across Kraken systems, enabling clients to offer both regulatory required and innovative products and services with confidence.What You’ll NeedHighly capable Individual Contributor who wants to become a domain expert.5+ years of experience in product management within a tech or SaaS environment.Strong understanding of product management methodologies, agile development, and user‑centric design.Experience with financial systems (billing, payment, pricing) at scale and managing complex operational processes where data integrity is preferred.Excellent communication and stakeholder management skills, with the ability to translate business requirements into clear, actionable product guidance.Fluency in English is required.The ability to thrive in an ambiguous, fast‑paced environment and align multiple teams around shared outcomes.Nice to HaveKnowledge of the energy market is a significant plus.A strong technical background will give you a significant advantage (e.g., understanding of SQL, data architecture and financial and billing data models).Additional languages.Company CultureKraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7.Our inclusion policy: If you have any specific accommodations or a unique preference, please contact us at and we’ll do what we can to customize your interview process for comfort and maximum magic.EEO StatementAcross Kraken, we’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.Privacy Notice & AI ToolsOur Applicant and Candidate Privacy Notice, Website Privacy Notice and Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, delete, object to processing or withdraw consent. By applying, you acknowledge that you have read, understood and consent to these terms. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.#J-18808-Ljbffr