Service Support Engineer
19 ore fa
Be part of a new era in communications, transforming connectivity with Eutelsat – the world’s first GEO‑LEO integrated global satellite operator. As a leader in satellite communications, we provide global connectivity solutions that connect businesses, communities, and governments around the world. We can connect you on land, at sea and in the air, and deliver broadcast television channels. What You’ll Get To: Pioneer the future of Space Technology Bring connectivity to remote frontiers Collaborate with customer‑centric experts Embrace cultural diversity in our global team Why Eutelsat? Commitment to Diversity & Inclusion: Colleagues from over 75 countries; one‑third of the executive team and 60% of the board are represented by women. Ways of Working That Drive Us: “One Team” collaboration, customer‑centricity, respect, and inclusivity. Sustainability at Our Core: Balancing social, environmental, and economic growth on Earth and in space. Work‑Life Balance: Flexible schedules and hybrid options to support well‑being. Who You Are: You have general knowledge of IP, LTE and satellite communications, and you’re ready to learn the satellite system and managed platform details. You are a self‑learner, ask questions, enjoy challenges, and can engage in technical discussions with customers. You know how to gain consensus, communicate effectively, and drive real impact in bridging the digital divide. What You’ll Do: Coordinate technical investigations on satellite connectivity system performance across multidisciplinary teams. Act as an L3 technical escalation point to support services and partners during complex investigations or critical escalations. Perform proactive analysis of system and service performances to identify anomalies affecting performance. Enhance system and service monitoring and reporting to communicate user experience to stakeholders. Analyze and mitigate early‑life service failures to improve customer experience. Maintain fluid communication with cross‑functional teams on technical investigations and developments. Support User Terminals and other L3 teams with release processes (preparation, execution, documentation). Keep automation at the forefront of all activities. What It Takes: Resilience and multitasking capabilities. MS or equivalent in Telecommunications or similar. 2–3 years of operational domain experience and service support (strong plus). Excellent verbal and written communication skills. Experience with Internet applications, OSI layer knowledge, network troubleshooting (Ping, iPerf, tcpdump, wireshark, traceroute), SSH, scripting, Python. Experience with User Terminal support (VSAT, Mobile, etc.). What We’d Love: Data analytics skills. Experience with radio link layer. Knowledge of Network Monitoring System (e.g. Dataminer, Grafana, Nagios) – strong plus. Where You’ll Be: Turin (IT) or London (UK). This role includes on‑call rotation and travel mainly within the EU. The Eutelsat Group treats the protection of personal data seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat Group and acknowledge notice of and understand the terms of Eutelsat’s Privacy Policy. #J-18808-Ljbffr
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