Reservation Supervisor

RESERVATION SUPERVISORAwarded “Best Hotel in Venice” and ranked among the Top 20 Hotels in the World by Condé Nast Traveller (2025), this majestic resort immerses guests in a 900‑year‑old historic building, rich in charm and Renaissance tradition. It features a collection of beautifully restored monastic structures, a 12th‑century chapel, and nearly 6 hectares of ancient gardens offering breathtaking views of the city, along with 196 meticulously furnished rooms and suites, including the largest and most exclusive suite in Venice.Annual art installations rotate throughout the property in conjunction with the Venice Biennale. Inside, the hotel seamlessly blends contemporary style with Renaissance influences, boasting six‑meter‑high ceilings, wide corridors, grand staircases, and intricate details such as terrazzo floors, silk‑covered walls, and Murano glass chandeliers, making it one of Europe’s premier hotels for art exhibitions.Serenity permeates the hotel’s Longevity Spa, which features a heated outdoor pool, tennis court, jogging paths, a pitch & putt golf course, and a fully equipped kids’ club – ensuring an unforgettable stay.The hotel’s proximity to St. Mark’s Square, its exceptional culinary offerings, and its unique combination of indoor and outdoor venues invite guests to create truly memorable experiences.As we prepare for our imminent reopening, we are seeking a Reservation Supervisor to join our Sales Team.Role DescriptionAs a Reservation Supervisor, you will play a key role in maximizing room revenue and ensuring a seamless reservation experience for our guests. You will oversee the daily operations of the reservations department, maintain high standards of accuracy and customer service, and act as a liaison between the Reservations team and other hotel departments.Your main responsibilities will include:Overseeing and coordinating daily reservations activities and workload distributionEnsuring all bookings are accurately processed, entered, and confirmed in the systemMonitoring room availability, rate strategy, and inventory in collaboration with the Revenue ManagerHandling VIP and special requests with attention to detail and personalized serviceSupporting and training team members to maintain service and accuracy standardsResponding to guest and travel partner inquiries in a professional and timely mannerReviewing no‑shows, cancellations, and revenue reports to identify opportunities for improvementCollaborating closely with Sales, Front Office, and Revenue teams to ensure smooth communication and efficiencyAdditional responsibilities and tasks can be added at any time according to the needs of the business and of the hotelWhat We’re Looking ForPrevious experience in a reservations role within luxury hospitality (supervisory level preferred)Strong knowledge of reservation systems (Opera PMS or similar) and channel management toolsExcellent communication and customer service skillsAnalytical mindset with attention to accuracy and detailStrong organizational and leadership skills with the ability to motivate a small teamFluent in Italian and English (additional languages are a plus)Passion for hospitality, teamwork, and delivering exceptional guest experiencesAdditional InformationLocation: Venice, Italy –Based on San Clemente Island, Venice (daily boat transfers required)Type of work: Full timeFlexible schedule including weekends, holidays, and peak periodsYou must possess the legal right to work in ItalyWhat We OfferA key operational role in one of Europe’s most prestigious resortsOpportunity to work in a stunning historical property immersed in art, culture, and heritageProfessional growth and learning opportunitiesAccommodation, meals, uniform, and other on‑property benefitsA dynamic, supportive, and international team environmentApply NowReady to take the next step in your hospitality career? Send your CV and cover letter to: and quote the reference JIT – Reservation Supervisor in the subject line.#J-18808-Ljbffr