Customer Relationship Specialist

3 settimane fa

Napoli, Italia G company A tempo pieno

Join to apply for the Customer Relationship Specialist role at G company . Continue with Google 1 month ago Be among the first 25 applicants Where passion meets opportunity The best of your adventures is the one you have yet to sail Job Purpose MSC Cruises is the world’s third-largest cruise brand and a leader in Europe, South America, the Gulf region, and Southern Africa. It has a strong presence in the Caribbean, North America, and Far East markets. Headquartered in Geneva, MSC Cruises is part of MSC Group, a Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. The company operates a modern fleet of 22 cruise ships, with three new vessels launching in 2025, 2026, and 2027. We are seeking a Customer Relationship Specialist to join our CRM Department, reporting to the Team Leader. The role involves supporting marketing automation and tactical campaigns in the post-booking phase. Key Accountabilities Design, schedule, test, and deploy marketing automation campaigns, including one-shot, recurring, triggered, and dynamic campaigns. Build and deploy email campaigns, editing copy, verifying layout, links, and dynamic content. Review campaign performance and collaborate with the team to improve results. Report key metrics weekly and monthly to stakeholders. Troubleshoot technical issues, list segmentation, and other email execution aspects. Qualifications, Experience, and Skills Minimum 2 years of experience in campaign management and guest engagement. Proficiency in English and at least one additional European language (Italian, Portuguese, German, Spanish, French). Good knowledge of Microsoft Office tools. Familiarity with marketing automation tools (e.g., Marketo, AJO, Braze, Salesforce Marketing Cloud) is a plus. Knowledge of Adobe Photoshop is preferred. Background in Digital Marketing or CRM is advantageous. Self-motivated with proactive teamwork skills. Strong organizational skills and attention to detail. Visa requirements Right to work in Italy. Our commitment We value diverse perspectives and foster an inclusive environment where everyone feels respected and empowered. We are committed to making a positive impact on our guests, employees, and planet. Ready to turn your passion into something extraordinary? Join MSC Cruises and start your journey today Seniority level Entry level Employment type Full-time Job function Other Referrals increase your chances of interviewing at G company by 2x. Get notified about new Customer Relationship Specialist jobs in Naples, Campania, Italy . #J-18808-Ljbffr

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    Napoli, Italia G company A tempo pieno

    Join to apply for the Customer Relationship Specialist role at G company . Continue with Google 1 month ago Be among the first 25 applicants Where passion meets opportunity The best of your adventures is the one you have yet to sail! Job Purpose MSC Cruises is the world’s third-largest cruise brand and a leader in Europe, South America, the Gulf region,...

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