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Customer Success Manager

2 settimane fa


Italia Valutico A tempo pieno

We are looking for a German and English-speaking Customer Success Manager for the DACH region.

Experience: Mid-Level

Position: 3+ years of experience in Finance / Business Valuation OR Customer Service/Customer Success

Availability: Full-time (40 hours weekly)

Job Function: Customer Success Manager

Location: Remote

Company Description: Valutico is a B2B FinTech player internationally operating a valuation platform that empowers financial services providers and valuation practitioners with data-driven tools to conduct their analyses more efficiently.

What are we looking for: A Customer Success Manager (CSM) for the DACH region to join our international team.

Responsibilities:
  • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.
  • Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals.
  • Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time.
  • Collaborate, problem solve, and strategize upcoming client meetings with team members.
  • Prepare necessary documentation or visuals for clients to demonstrate performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement.
  • Work with the sales and marketing team to collect customer references and develop case studies.
  • Develop and understand customer outcomes by communicating with customers, analyze customer health metrics, run NPS and gather other feedback via Intercom.
  • Collaborate with the Product Team to alert them of customer issues or bugs, and note requests for platform development.
Requirements:
  • 3 years of experience in Finance / Business Valuation, Account Management, or Customer Success.
  • The ability to work remotely and autonomously.
  • Experience in working in Customer Success or studies in Finance (ideally in the valuation sphere) - and an aptitude for the other.
  • A strong sense of motivation, a customer-focused mindset, excellent organizational skills, and the ability to learn quickly.
  • Strong verbal and written communication, strategic planning, and project management skills.
  • Analytical and process-oriented mindset.
  • Comfortable working across multiple departments in a deadline-driven environment.
  • Active team player, self-starter, and multitasker who can quickly adjust priorities.
  • Fluent / Native German & English.
  • Fluency in additional languages such as French or Dutch would be a distinct advantage.
Benefits:
  • A full-time position as a CSM, 1 year Fixed Term Contract (FTC) with possibility to become a permanent employee.
  • Fair Salary based on your experience, qualifications, and skills.
  • International working environment in a fast-growing team.
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