Account Manager

Account Manager (Point of Sale Materials), MilanHH Global are the leader in tech-enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and the most advanced sustainability capabilities available. All delivered at scale through industry-leading technology and the passionate expertise of our people.With more than 4,500 colleagues, 26 creative studios and over 5,800 strategic supplier partners across 64 countries, we work with the best talent across the world to partner with our clients to create big impact through big ideas.Purpose of the JobAs the Account Manager you will work closely with clients, suppliers and internal contacts to deliver services to our customers professionally, to specification and on time. You will be responsible for delivering exceptional client service through excellent customer service and product delivery. You will develop and maintain a strong relationship with key client stakeholders at all levels and propose and deliver all company solutions.You’ll be required to remain in contact with suppliers and clients around Point of Sale Materials (POSM) and Print activities and be responsible for taking ownership of those relationships and developing them further. You will negotiate costs and timescales for each job and select the most appropriate supplier.Key ResponsibilitiesProvide technical input and advice on Print projects as required.Take briefs from the client including full specification details and deadline dates and manage from start to finish.Suggest alternative options and innovation where possible.Produce detailed specifications for internal and external clients based on client knowledge.Brief suppliers on client requirements.Deliver a high level of customer service.Monitor projects to ensure they are delivered to specification and on time.Ensure activity is recorded using the designated company tools.Maintain a full understanding of the broad range of HH Global's services and work closely with internal departments.Implement new methods and procedures as required.Work as a team to help deliver contractual requirements, prepare presentations and complete necessary account admin and reporting.Ensure invoicing procedures are followed.Be able to attend meetings away from the client site as required.Press pass when required and often out of normal working hours.Work with account directors to identify new business opportunities.Agree and manage budgets and P+Ls.Ensure profit is maximised through analysis of performance.Deliver services to meet and exceed contracted SLAs.Manage and monitor objectives to meet key business drivers.Ensure compliance with regulatory and company policies.Measure customer satisfaction and take appropriate action.Knowledge, Skills + ExperienceAccount management experience, working within a contracted environment to strict SLAs and KPIs.Experience in a client facing role is essential.Previous experience working in POSM / Print / Print Management / Print Buying / Marketing Print Procurement essential.Experience in troubleshooting unexpected project issues and implementing preventative measures is preferred.Leadership and management experience is desirable.Numerate with a strong commercial understanding.Ability to manage multiple projects simultaneously.Strong time management and prioritisation skills.Able to prioritise workload in a high energy environment.Has a high level of technical print knowledge with detailed understanding of different techniques.Experienced and confident with press pass.Is professional, courteous and calm under pressure.Has a project management mindset.Process driven, with an eye to sales and business development.Approachable and confident to offer advice in meetings.Able to manage and communicate with key client stakeholders to successfully deliver and exceed expectations.Knowledge of Microsoft Office and Google Apps is preferred but not essential.We thank all applicants for their interest in a career with us. HH Global are an equal opportunities employer and welcome all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law.We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please reach out to HR at Please note that we carry out a variety of pre-employment background checks which are appropriate for the country in which you are located. These may include: employment history, right to work, identity, professional qualifications, criminal record, sanction file and/or CIFAS checks.#J-18808-Ljbffr