Transformation & PMO Manager

Overview We are hiring Siamo Un ambiente dinamico ed internazionale Un ambiente di lavoro inclusivo e la possibilità di partecipare a tutte le nostre iniziative focalizzate su Diversità e Inclusione. We are hiring Siamo Snaitech , uno dei principali operatori di gioco legale in Italia. Abbiamo sedi in Italia e all’estero. Nel nostro Gruppo rientrano diverse realtà, tra cui Epiqa , società multimediale, Snai Rete Italia e Giobet , focalizzate sulla raccolta del gioco pubblico e legale in Italia. About Us Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal, Snai and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market. Your team The Customer Care & Transformation team’s mission is to improve the omnichannel customer experience through unparalleled customer service and a strong customer-listening program. The team monitors quality, ensures process adherence, and leverages customer feedback. It also coordinates projects and initiatives to support the achievement of strategic business objectives. Your role As Transformation & PMO Manager you will be responsible for the delivery of key strategic projects across Snai’s online and retail business, with a focus on customer migration to the common platform, process simplification, and digitalization. You will coordinate cross-functional transformation initiatives, ensure alignment with Demand teams, and contribute to Capex planning and budgeting. You will provide governance through structured reporting and KPI tracking to support timely delivery and ensure measurable business impact. What You’ll Do Coordinate and monitor key projects across Snai’s online and retail business, ensuring effective execution in line with strategic guidelines. Support the end-to-end migration of customers to the common platform, ensuring service continuity and mitigating operational risks. Contribute to defining migration priorities by customer segments and volumes, track progress through KPIs, and activate mitigation actions when required. Coordinate transformation initiatives within Snai Italy, with a focus on process simplification, customer-journey digitalization, and operational efficiency. Work closely with Demand to align resources, synchronize roadmaps, and support timely delivery of planned initiatives. Provide structured reporting to leadership, tracking progress and outcomes through clear KPIs (e.g., NPS, cost-to-serve, churn impact). Support the planning and monitoring of Online and Retail Capex spending and contribute to Capex budgeting activities. What You’ll Bring Experienced professional with a solid background in supporting strategic projects and transformation initiatives within complex and multi-channel environments. Demonstrated experience in coordinating end-to-end processes, including customer migrations and cross-functional operations. Proven ability to manage initiatives, collaborate with stakeholders, and ensure timely and high-quality delivery. Strong analytical, planning, and project management skills. Good knowledge of transformation methodologies, KPI governance, customer experience frameworks, and tools/platforms used for process digitalization and PMO alignment. Excellent written and verbal communication skills in English; knowledge of additional languages is a plus. Why Choose Us A dynamic environment within the world’s largest online gaming group. Opportunities for learning, growth and cross-country collaboration. Meal allowance. Supplemental Health Insurance. Choose Us Also For An inclusive work culture and access to our Diversity & Inclusion initiatives. Well-Being Support: meditation courses, online medical services and counselling with certified coaches and psychologists. Learning & Development: training platforms, workshops, conferences, and our FlexiLearning program (4 hours per month dedicated to learning). Parental Leave Packages offering additional financial and practical support. Volunteering during working hours. Much More About Us Have a look at our amazing blog Inside: hear directly from our employees at the following link: Inside. Reviews and comments from our Glassdoor and Indeed pages. Put yours Equal Opportunity Flutter SEA is an Equal Opportunity Organization. Diversity and Inclusion are fundamental values for us. We welcome any candidate without distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression. Cosa ti offriamo Un ambiente dinamico ed internazionale Un ambiente di lavoro inclusivo e la possibilità di partecipare a tutte le nostre iniziative focalizzate su Diversità e Inclusione. Unisciti a noi e facciamo la differenza insieme #Snaitech#innovation#inclusion#people#talent#sustainability #J-18808-Ljbffr