Helpdesk Manager

2 giorni fa

milano, provincia di milano, Italia Docebo Tempo pieno

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Artificial Intelligence. At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. Better experiences for learners and real results for businesses.
We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart : trust by default, assume positive intent, and create space for different perspectives to thrive.
In this role, you will redefine what office culture feels like, blending high-touch hospitality with seamless day-to-day operations to build an environment where creativity and connection thrive. As the chief creator of memorable moments, you’ll directly shape how our employees, candidates, and global guests experience Docebo’s culture every single day. If you’re ready to bring boundless energy, turn everyday moments into extraordinary experiences, and make our Milan hub the place to be, this adventure is waiting for you Lead the Charge: Own the daily operations and elevate the overall employee and visitor experience to world-class standards across the Milan office.
Create a warm, polished, and guest‑centric environment that makes everyone who walks through our doors feel immediately welcomed and inspired.
Curate the Magic: Own the office engagement calendar from end‑to‑end, bringing themed events, cultural celebrations, social gatherings, and wellness initiatives to life.
Execute Seamless Events: Master event management from initial concept through budget planning, vendor sourcing, catering, decor, setup, and energetic onsite hosting.
Develop innovative programming and interactive initiatives that encourage deep connection, cross‑team collaboration, and office participation.
Master Operations & Budgeting: Oversee facility vendors, maintenance, supplies, access, and security while keeping invoices, purchase orders, and financial forecasting perfectly tuned.
Drive Workplace Innovation: Partner with local leadership, global teams, and external partners to lead space planning, floor plans, emergency readiness, and creative office branding installations.
Workplace & Event Expertise: 5+ years of experience in workplace management, office operations, hospitality, or employee experience, with a proven track record of running an office independently.
A genuine passion for bringing people together, paired with an infectious energy that elevates room dynamics and employee morale.
Event Wizardry: Deep hands‑on experience designing, planning, and hosting creative, high‑quality, and unforgettable employee events.
Organizational Mastery: Exceptional skills in budget oversight, vendor negotiations, project management, and rapid problem‑solving under pressure.
A self‑starter mindset who takes full pride and accountability in cultivating a polished, well‑run workplace environment.
Bilingual Communication: Professional fluency in both Italian and English, allowing you to connect effortlessly with local teams and global stakeholders.
Bonus Points
Prior experience navigating and thriving within a fast‑paced, global technology organization.
Space & Project Design: Familiarity with workplace branding, space planning rollouts, or managing local facility renovation projects.
Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.
Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well‑being.
We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.
Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company‑wide Docebo Days, floating holidays for cultural celebrations, and your birthday off
Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies

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