IT Vendor Performance

IT Vendor Performance & PMO Analyst

At Fresenius Medical Care, we are the global leader in kidney care, committed to improving the lives of patients with chronic kidney disease. Our mission is to deliver high-quality, innovative products, services, and care across the entire healthcare journey. Guided by our vision—“Creating a future worth living. For patients. Worldwide. Every day”—we work with purpose and compassion, supported by a global team of over 125,000 employees.

Within our Care Enablement segment, we develop and provide life-sustaining medical products, digital health solutions, and therapies that empower clinical teams and improve patient outcomes. Our FME Reignite strategy drives transformation through innovation, efficiency, and sustainable growth.

Our values guide how we work:

• We Care for our patients, each other, and our communities

• We Connect across teams and borders to deliver excellence together

• We Commit to doing things the right way— growing with purpose and leading kidney care with integrity and innovation

The Opportunity

As an IT Vendor Performance & PMO Analyst, you will play a key role in supporting the governance, performance monitoring, and continuous improvement of IT service providers and internal partners that contribute to Digital Service Operations (DSO).

You will work closely with IT leaders, Procurement, project teams, and strategic partners to ensure service delivery meets business expectations, contractual commitments, and operational standards. In addition, you will support Project Management Office (PMO) activities, helping coordinate initiatives, monitor progress, and contribute to successful project execution.

This is an excellent opportunity for a professional looking to develop expertise in IT Vendor Management, Service Governance, PMO practices, and Digital Operations within a global healthcare organization.

Your Responsibilities

Vendor Performance Management

• Support the monitoring of vendor and internal partner performance against SLAs, OLAs, and KPIs.

• Maintain and enhance dashboards, scorecards, and performance reports.

• Identify service deviations, risks, and improvement opportunities, escalating concerns when appropriate.

• Contribute to service quality monitoring and operational performance reviews.

Data Analysis & Reporting

• Collect, validate, and consolidate performance data from multiple sources.

• Analyze trends, recurring issues, and operational risks.

• Produce meaningful reports and insights to support decision-making.

• Assist in preparing regular performance reviews and executive-level summaries.

Governance & Stakeholder Coordination

• Support the preparation and facilitation of governance meetings, including monthly and quarterly service reviews.

• Track action items, improvement plans, and follow-up activities.

• Collaborate with vendors, internal stakeholders, and cross-functional teams to ensure alignment and accountability.

• Contribute to maintaining effective communication channels across all parties.

Contract & Service Compliance

• Develop a solid understanding of vendor contracts, service agreements, and performance obligations.

• Support compliance assessments and ensure activities remain aligned with contractual commitments.

• Assist in audit preparation and documentation management.

Risk Management & Continuous Improvement

• Help identify operational, performance, and compliance risks.

• Support risk mitigation activities and corrective action tracking.

• Contribute to the enhancement of performance monitoring processes, governance frameworks, and reporting tools.

• Promote a culture of continuous improvement across vendor and service management activities.

PMO Support Responsibilities

• Support project and program management activities related to service providers management and IT initiatives.

• Contribute to the planning, tracking, and reporting of project deliverables, timelines, and milestones.

• Assist in maintaining project documentation (e.g., project plans, status reports, RAID logs, action trackers).

• Help coordinate meetings, prepare agendas and minutes, and ensure follow-up on action items.

• Support resource planning, tracking of dependencies, and alignment across stakeholders.

• Provide support in monitoring project progress and highlighting risks or del