Supply Chain Consultant

Supply Chain Consultant – Milan, ItalyAbout ToolsGroup: ToolsGroup is the world’s most experienced provider of market‑driven demand analytics and supply chain optimization software. Having delivered high quality product and superior results for more than 20 years, we serve a loyal global customer base of over 300 customers in more than 44 countries.ToolsGroup is recognized in Gartner Magic Quadrants and Nucleus Value Matrices. Our solutions include Demand Analytics, Planning and Sensing, Inventory Optimisation and DRP, all delivered through a “Powerfully Simple” approach that supports intelligent decision‑making with ease‑of‑use.Your Role: We have nearly tripled the size of the business in the last decade and are currently enjoying the fastest growth in our company’s history. We are searching for a talented Supply Chain Consultant to join our team based in Milan. As a Supply Chain Consultant you will play a central role during the implementation of our software, conduct pre‑sales assessments for new clients, and establish long‑term relationships through continued support and consultancy. You will be trained to high levels of technical expertise on our proprietary supply chain planning software.Main ResponsibilitiesDeliver project activities including, but not limited to:Business requirements analysis and contribution to solution design definition.Data requirements definition and data quality analysis.Analysing performance of the planning process.Configuring and parameterising the software application.Running scenarios of software configurations for customer validation.Presenting results and defining action plans with the customer to achieve project objectives.Training on how to operate the software for final users.Creating data reports for customer use.As part of post‑project support, answering and solving advanced technical support inquiries from the customer, escalating when appropriate.Assessing processes, writing documentation and testing new functionalities, contributing to continuous improvement of the PS department through internal projects.Provide support to the Sales team during the pre‑sales phase in assigned opportunities to develop Proof of Concept initiatives.RequirementsAt least 2–3 years of working experience in Business Consulting, Supply Chain Planning or Software implementation.Master’s degree in engineering; specialization in Supply Chain Management is an advantage.Supply Chain general knowledge, business process understanding, planning software experience or implementation project experience and good knowledge of the MS Office Package (especially Excel) are essential.MS T‑SQL analytical knowledge, Power BI tools and notions of statistics and machine learning practical applications, especially in Supply Chain, are appreciated.Fluent level of Italian and English (C1 or higher). Knowledge of additional languages will be considered an advantage.Great customer service, problem‑solving and communication skills.Flexibility and ability to prioritize in a multitasking environment, proactivity, focus on quality, analytical skills, willingness to learn.Willingness to travel 30% of the time.Our people are the engine that propels ToolsGroup to innovate—pushing the boundaries of what’s possible. You’ll be surrounded by the best and brightest, rewarded with competitive compensation, and offered career‑growth opportunities in a company where teamwork and collaboration are paramount.Applying to this job the candidate consents that his/her data are treated by ToolsGroup in compliance with the GDPR 2016/679 and Transparency Document.U.S. applicant notice: This employer participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. ToolsGroup is CCPA/CPRA compliant.Referrals increase your chances of interviewing at ToolsGroup by 2×.Get notified about new Supply Chain Consultant jobs in Milan, Lombardy, Italy.#J-18808-Ljbffr