Store Manager, LOEWE Roma Rinascente Tritone

Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company.
As Store Manager , you will constantly seek out business opportunities to exceed commercial results, driven by an entrepreneurial spirit. You will coach and develop the team in a style which is personable and hands-on. You will inspire your team to always put the client first, continually looking for ways to exceed the client’s expectations.

Job responsabilities

Your role will be:

Team Management and Development

• Grow and develop your team through regular coaching and feedback. Identify their strengths and development opportunities and partner with the relevant departments to create meaningful individual development plans.
• Identify, recruit, and develop talent, securing succession plans.
• Manage and inspire the team to drive the business and create innovative solutions, creating an encouraging, empowering, positive, and motivating environment.
• Organize the team and shop floor coverage in an effective manner to meet the changing business needs.
• Provide support and guidance to new joiners, ensure their onboarding path is fully completed so their integration into the company is positive.
• Communicate with passion and inspire the team on company messages and information during morning briefings, training, and one to one meeting.

Client Experience

• Lead from the front, role modelling the way to connect with clients and coaching the team on the selling ceremony “in the moment”.
• Manage the customer flow through effective forward planning and reactive organization to ensure each client is given the correct level of service and no client is left unattended or unacknowledged.
• Build a client centric mindset within the store which focuses on always exceeding the client expectations.
• Develop client database by optimizing data quality and quantity.
• Train and develop the team to be confident in their after-sales knowledge.

Business Development

• Grow the top line sales of the store, identifying opportunities and maximizing potential.
• Develop, define and implement relevant and tangible action plans in line with company’s needs and expectations.
• Focus on category development within the store, collaborating with all the relevant functions to ensure each category potential is maximized.
• Build, grow and develop a loyal client base, utilizing all available tools and opportunities.
• Acts as a brand promoter, networking and creating awareness through representation of the brand at local activities.
• Connect with internal and external peers in the market to create an effective collaborative network.
• Understands external competitive landscape and market trends and is constantly taking steps to increase knowledge and awareness.
• Proactively share market insights and opportunities with business stakeholders.
• Monitor business performance, results and audits and develop actions as needed.

Operations

• Maintain a thorough understanding of policies, standards and procedures, ensuring they are communicated and implemented.
• Ensure the flawless implementation and adoption of the Retail tools and assets for FOH and BOH client and user experience.
• Maintain inventory and be accountable for inventory management and accuracy.
• Ensure that all store processes and procedures are harmonized in order to provide best in class client experience including:
  • All Health & Safety matters are adhered to.
  • Store Facilities are maintained.
  • Grooming Guidelines are respected.
  • Effective collaboration between front and back of house teams and activities.
• Additional duties and management responsibilities as required.

Profile

What is important for the role:

• Proven experience within a similar environment leading diverse people to success.
• Effective communication and interpersonal skills, valuing, and amplifying diversity.
• Leads with empathy and curiosity to listen and understand.
• Strong and demonstratable commercial acumen.
• Ability to be agile, creative, and commercial in solution development.
• Passionate and knowledgeable about our product and the industry.
• A Client centric mindset with a passion to exceed expectations.
• A committed Team Player, able and willing to collaborate with various stakeholders.
• A deep interest in Fashion, Art, and Culture.
• Fluent in English and Italian.

Additional information

About LOEWE Founded in Spain in 1846, LOEWE is the second-oldest luxury fashion house