Italian market customer care agent
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Luogo di lavoro: Forlì
Build your international Customer Support career in Athens, Greece. A great opportunity that combines your career with the Mediterranean lifestyle.
Join an international team as anItalian-Speaking Customer Support Representative and work onsite in Athens, Greece in a dynamic, international, and multicultural environment.
Whether you are already in Greece or considering relocating from another EU country, this opportunity offerspaid training, a competitive salary package, and full relocation support .
Position: Italian-Speaking Customer Support Representative
Location: Athens, Greece - Onsite
Schedule: 5 days per week, 8 hours/day with rotational shifts
Compensation: €1,045,72 gross/month x 14 salaries + Performance bonus upto 10% + Fully paid training + Full relocation package (flight ticket within EU, airport pickup + hotel accommodation + real estate agency fee)
Your Responsibilities
You will:
- Provide professional customer support in Italian via phone, email, and chat
- Respond to customer inquiries and resolve account-related issues
- Assist customers with platform, product, and service-related questions
- Troubleshoot issues and provide effective solutions
- Handle customer requests efficiently while maintaining a high level of customer satisfaction
- Accurately document customer interactions in CRM and internal systems
- Follow established quality and productivity standards
- Help customers understand the platform and available features
What We're Looking For
- Fluent Italian - C1/C2 level
- English B2+ for training and internal communication
- Strong communication and interpersonal skills
- Customer-focused and empathetic approach
- Strong problem-solving and troubleshooting skills
- Ability to handle customer inquiries professionally and efficiently
- Good attention to detail and accurate data entry
- Flexible and comfortable working rotating shifts
- Ability to work effectively in a fast-paced, international, multicultural team
- No previous experience required - full paid training is provided
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