Lavori attuali relativi a Assistant Front Office Manager - roma - Hosco.Com


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  • roma, Italia Hosco.com A tempo pieno

    A leading global hospitality company is seeking an Assistant Front Office Manager to ensure exceptional guest experiences. You will oversee the Front Office operation, manage team performance, and maximize room occupancy. Ideal candidates will possess supervisory experience in front office settings, exceptional leadership skills, and a commitment to...

Assistant Front Office Manager

43 minuti fa


roma, Italia Hosco.Com A tempo pieno

OverviewDescrizione dell’offerta di lavoroAn Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check‑out.What will I be doing?Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standardsAssist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvementEnsure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel's loyalty schemeMaximise room occupancy at best rates and use up‑selling techniques to promote hotel services and facilitiesAssist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and proceduresMonitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamworkEnsure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practicesMaintain good communication and working relationships with all hotel departmentsMonitor staffing levels to meet cover business demandsConduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutesAssist the Front Office Manager with staff performance issues in compliance with company policies and proceduresAssist the Front Office Manager with recruiting, managing, training and developing the Front Office teamAct in accordance with policies and procedures when working with front‑of‑house equipment and property management systemsWhat are we looking for?Previous supervisory experience in Front Office within the hotel / leisure / retailHigh level of IT proficiencyHigh level of commercial awareness and sales capabilitiesExcellent leadership, interpersonal and communication skillsAccountable and resilientCommitment to delivering a high level of customer serviceAbility to work under pressureFlexibility to respond to a variety of work situationsAbility to work on your own and as part of a teamWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all.Assistant Front Office Manager • Iesolo, Veneto, ITALY#J-18808-Ljbffr