Change & Request Management Expert

Change & Request Management Expert – Allianz Technology Join Allianz Technology S.p.A. as a Change & Release Manager, where you will play a pivotal role in ensuring the seamless and efficient delivery of IT services to our business partners. Your focus will be on change management and release management, collaborating closely with the Production Manager and various Allianz teams to uphold high standards of customer satisfaction and operational excellence. Your comprehensive understanding of the clients' IT landscape, coupled with a solid grasp of projects, products, and services, will be key in effectively managing changes and releases. You will contribute to both the maintenance and continuous improvement of current processes ("as-is") and the definition and execution of strategies to enhance our IT service delivery. What You Do Oversee the change management process, ensuring that all changes to applications and infrastructure are meticulously documented, reviewed, and approved. Coordinate with cross‑functional teams to implement changes with minimal disruption to services, maintaining operational continuity. Manage Change Advisory Board (CAB) meetings, ensuring adherence to change management policies and procedures. Plan and execute the release management process, ensuring that new releases are deployed efficiently and without issues, maintaining service quality. Collaborate with Allianz teams to coordinate release schedules, guaranteeing smooth transitions and minimizing impact on business operations. Work closely with local CTOs and application architects to implement cost improvement measures, optimizing resource utilization. Support decommissioning processes, ensuring seamless transitions and minimizing impact on service delivery. What You Bring Extensive knowledge of IT landscapes, strong analytical and troubleshooting skills with a proven problem‑solving attitude, essential for managing complex change and release processes. Demonstrated experience as a Change & Release Manager, showcasing adaptability and expertise in overseeing complex IT service delivery projects. Experience with IT service management tools and methodologies, and the ability to coordinate diverse technological components effectively. Ability to cope with challenges and work under pressure, coordinating interactions between different teams and acting as a mediator to resolve issues. Skilled at interacting with various levels, including C‑level executives. Degree in IT, Computer Science or a related field, with at least 5 years of relevant experience in change and release management. Excellent communication, collaboration, and analytical thinking skills, with fluency in both Italian and English, written and spoken. What We Offer Hybrid work model which recognizes the value of striking a balance between in‑person collaboration and remote working, including up to 25 days per year working from abroad. Compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location). Lifelong learning opportunities through career development and digital learning programs, international career mobility, and an environment that fosters innovation, delivery and empowerment. Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) to support work‑life balance and help employees return from career breaks. About Allianz Technology Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With over 11,000 employees in more than 20 countries, Allianz Technology runs, optimizes, transforms, and innovates the infrastructure, applications, and services together with Allianz companies to create the best customer experience. From large‑scale IT infrastructure projects that span data centers, networks and security, to application platforms ranging from workplace services to digital interaction, we deliver comprehensive end‑to‑end IT solutions for Allianz and serve as the backbone of Allianz. Commitment to Integrity, Fairness & Inclusion Allianz Group is one of the most trusted insurance and asset management companies in the world. We care for our employees, their ambitions, dreams and challenges, fostering an environment where everyone feels empowered and confident to explore, grow and shape a better future. We believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal‑opportunity employer and welcome applications regardless of race, ethnicity, cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations. Recruitment Information Allianz Technology has an in‑house recruitment team that sources great candidates directly. We do not accept unsolicited resumes from agencies or search firm recruiters unless a formal contract is in place. Fees are paid only when a contract exists. Location: Milan, Lombardy, Italy Seniority level: Mid‑Senior level | Employment type: Full‑time | Job function: Consulting, Information Technology, Sales | Industries: Financial Services & Insurance #J-18808-Ljbffr