Incident Coordinator
1 settimana fa
Join to apply for the Incident Coordinator role at Generali We are looking for candidates with experience in coordinating the resolution of critical IT incidents in an international company to join our Control Room team within Global Command Center. Responsibilities Incident Management: Contact point for providing the update on the status of critical IT incident resolution to the company. Effective communication and coordination of solutions. Organizing and moderating ad-hoc meetings with L2 and L3 technical teams of various nationalities and expertise Problem management: RCA analysis of critical incidents, coordination of problem resolution Support: Providing work methodology, supervision, and support to junior colleagues and the external L1 IT sub-team Data analysis: Data analysis, especially alerts and incidents, optimization of quantity/quality – suggestions for improvement, automation and ensuring their implementation for effective incident management Documentation and reporting: Creating and updating the knowledge base, providing statistics and reports, preparing high quality presentations Requirements Education: Secondary/university education in a technical field At least 2 years of experience coordinating the resolution of critical IT incidents in an international company, communicating the current status, and follow-up steps according to ITIL Ability to technically assess the nature of IT incidents, knowledge of IT infrastructure, its connections, and functioning. Good knowledge of hardware and software, practical basic knowledge of Linux/Windows server operating systems Knowledge of Power BI, experience with data analysis, creating statistics and reports Knowledge of PowerPoint, experience with creating your own presentations Knowledge of ITIL, ITIL® 4 Foundation certification is an advantage Skills: Excellent communication, coordination, organizational, and presentation skills, analytical and logical thinking, consistency and thoroughness in completing tasks, quick orientation in IT incident issues, ability to work under pressure, independence in solving problems and identifying areas for improvement, strong team skills, mentoring, ability to pass on knowledge to junior colleagues Language skills: Fluent communication in English, both written and spoken, Czech language is an advantage Company Profile Generali is a major player in the global insurance industry – a strategic and highly important sector for the growth, development and welfare of modern societies. Over almost 200 years, we have built a multinational Group that is present in more than 60 countries, with 470 companies and nearly 80,000 employees. GOSP - Generali Operations Service Platform is a joint-venture between Generali and Accenture and provides IT and Procurement services to Generali Group companies. Our purpose is to accelerate the Group's innovation and digitization strategy through the Cloud and shared platforms. Based in Italy it has 6 branches across Europe and employs about 1.200 people. #J-18808-Ljbffr
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Incident Coordinator
1 settimana fa
Milano, Italia Generali A tempo pienoJoin to apply for the Incident Coordinator role at Generali We are looking for candidates with experience in coordinating the resolution of critical IT incidents in an international company to join our Control Room team within Global Command Center. Responsibilities Incident Management: Contact point for providing the update on the status of critical IT...
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Incident Coordinator
1 settimana fa
milano, Italia Generali A tempo pienoJoin to apply for the Incident Coordinator role at GeneraliWe are looking for candidates with experience in coordinating the resolution of critical IT incidents in an international company to join our Control Room team within Global Command Center.ResponsibilitiesIncident Management: Contact point for providing the update on the status of critical IT...
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Incident Coordinator
1 settimana fa
Milano, Italia Altro A tempo pienoJoin to apply for the Incident Coordinator role at GeneraliWe are looking for candidates with experience in coordinating the resolution of critical IT incidents in an international company to join our Control Room team within Global Command Center.ResponsibilitiesIncident Management: Contact point for providing the update on the status of critical IT...
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Incident Coordinator
1 settimana fa
Via Milano, Italia Generali A tempo pienoJoin to apply for the Incident Coordinator role at GeneraliWe are looking for candidates with experience in coordinating the resolution of critical IT incidents in an international company to join our Control Room team within Global Command Center.ResponsibilitiesIncident Management: Contact point for providing the update on the status of critical IT...
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Incident Coordinator
2 giorni fa
Via Milano, Italia Generali A tempo pienoJoin to apply for the Incident Coordinator role at Generali We are looking for candidates with experience in coordinating the resolution of critical IT incidents in an international company to join our Control Room team within Global Command Center. ResponsibilitiesIncident Management: Contact point for providing the update on the status of critical IT...
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Incident Response
1 settimana fa
Milano, Italia Generali A tempo pienoA leading insurance firm in Milan seeks an Incident Coordinator to manage critical IT incidents and lead problem resolution efforts. This role involves effective communication across teams, data analysis for improvements, and mentoring junior staff. Candidates should have at least 2 years of relevant experience, with strong technical knowledge of IT...
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Incident Response
1 settimana fa
Via Milano, Italia Generali A tempo pienoA leading insurance firm in Milan seeks an Incident Coordinator to manage critical IT incidents and lead problem resolution efforts. This role involves effective communication across teams, data analysis for improvements, and mentoring junior staff. Candidates should have at least 2 years of relevant experience, with strong technical knowledge of IT...
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Service Coordinator
7 giorni fa
Milano, Italia Dils Srl A tempo pienoSiamo alla ricerca di un / una Service Coordinator per la nostra sede di Milano, con responsabilità nella gestione operativa dell'infrastruttura IT locale, garantendo continuità del servizio, sicurezza e conformità ai processi aziendali.Principali responsabilità :Coordinare le attività IT onsite, assicurando la corretta operatività dei servizi e degli...
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Service Coordinator...
2 settimane fa
Milano, Italia Dils Srl A tempo pienoSiamo alla ricerca di un/una Service Coordinator per la nostra sede di Milano, con responsabilità nella gestione operativa dell'infrastruttura IT locale, garantendo continuità del servizio, sicurezza e conformità ai processi aziendali.Principali responsabilità:Coordinare le attività IT onsite, assicurando la corretta operatività dei servizi e degli...
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Service Coordinator
2 settimane fa
Milano, Italia DILS srl A tempo pienoSiamo alla ricerca di un / una Service Coordinator per la nostra sede di Milano, con responsabilità nella gestione operativa dell’infrastruttura IT locale, garantendo continuità del servizio, sicurezza e conformità ai processi aziendali. Principali responsabilità : Coordinare le attività IT onsite, assicurando la corretta operatività dei servizi e...
