Sales Support Specialist- 12 month contract

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Sales Excellence

Your role and responsibilities :

In this role, you will have the opportunity to be responsible for the precise and timely administration of pre-sale customer requests to support well-informed customer decisions. Each day, you will support with the adaption and implementation of the sales support strategy for a designated area, in line with the global support strategy. You will also showcase your skill by escalating to ensure timely resolution, as needed.

The work model for the role is: Hybrid #Linkedin-Hybrid

• Customer Journey Analysis and Optimization: Map and assess existing customer journeys across countries, identifying pain points, process inefficiencies, and opportunities to improve the customer experience and sales effectiveness.
• Process Harmonization and Standardization: Support the definition and implementation of common processes, guidelines, and ways of working across countries, balancing global consistency with local business requirements.
• Tools and Solutions Development: Translate identified business needs into practical tools, templates, and solutions that simplify sales activities, improve information availability, and support a consistent customer experience.
• Data Analysis and Performance Monitoring: Collect, analyze, and interpret qualitative and quantitative data to identify improvement opportunities, support fact-based decision-making, and monitor the impact of implemented initiatives.
• Project Management and Implementation: Coordinate customer journey improvement projects, defining activities, milestones, deliverables, and follow-up actions while ensuring alignment across stakeholders and timely execution.
• Stakeholder Engagement and Communication: Collaborate with local Sales teams and cross-functional functions to gather requirements, facilitate discussions, communicate project progress, and support the adoption of new processes and tools.
• Continuous Improvement and Knowledge Sharing: Document best practices, consolidate learnings across countries, and promote the sharing and reuse of effective solutions to foster continuous improvement and a more consistent customer experience.

You will be mainly accountable for:

• Customer Journey Analysis and Optimization: Map and assess existing customer journeys across countries, identifying pain points, process inefficiencies, and opportunities to improve the customer experience and sales effectiveness.
• Process Harmonization and Standardization: Support the definition and implementation of common processes, guidelines, and ways of working across countries, balancing global consistency with local business requirements.
• Tools and Solutions Development: Translate identified business needs into practical tools, templates, and solutions that simplify sales activities, improve information availability, and support a consistent customer experience.
• Data Analysis and Performance Monitoring: Collect, analyze, and interpret qualitative and quantitative data to identify improvement opportunities, support fact-based decision-making, and monitor the impact of implemented initiatives.
• Project Management and Implementation: Coordinate customer journey improvement projects, defining activities, milestones, deliverables, and follow-up actions while ensuring alignment across stakeholders and timely execution.
• Stakeholder Engagement and Communication: Collaborate with local Sales teams and cross-functional functions to gather requirements, facilitate discussions, communicate project progress, and support the adoption of new processes and tools.
• Continuous Improvement and Knowledge Sharing: Document best practices, consolidate learnings across countries, and promote the sharing and reuse of effective solutions to foster continuous improvement and a more consistent customer experience.

Qualifications for the role :

• Bachelor's degree in Business Administration, Sales, Marketing, Information Systems, or a related field.
• Knowledge of sales processes and best practices.
• Experience with CRM systems and customer relationship management.
• Ability to prepare, analyze, and maintain sales reports.
• Understanding of market intelligence and market trends.
• Knowledge of sales enablement practices, tools, and resources.

As part of our commitment to transparency, we want to share the compensation details for this position:

• Applicable CBA: Metalmeccanico
• Minimum annual salary: 36.000€
• Variable Pay: Eligible for Company Prod