Customer Care Manager
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- Own Customer Care in Italy: lead the existing Customer Care team, overseeing day-to-day operations, team management, hiring, and initiatives to drive customer satisfaction and retention.
- Lead Lexroom's Customer Success expansion into new geographies: set up local teams, design and roll out new initiatives, and ensure playbook delivery as Lexroom enters new markets - working in close coordination with the teams already leading international expansion.
- Act as a key point of reference for Customer Care both locally and internationally, ensuring consistency of standards, processes, and customer experience across markets.
Requirements
- 7-8+ years of experience within Customer Success, Customer Care, or Support functions.
- 2-3+ years of experience as a people manager, ideally within Customer Success, Customer Care, or Support functions.
- Proven experience managing teams both locally and internationally - you know how to lead in-country operations while coordinating across geographies.
- Must have: experience working in international (EU) contexts.
- Experience operating in a scale-up / hyper-growth environment.
- You have a proactive mindset, love solving problems, and enjoy working in a fast-growing startup environment.
- Fluent in Italian and English.
Core Competencies
Demonstrates extensive experience in Customer Success and Customer Care, with a strong focus on team management and operational excellence in international contexts. Proven ability to drive customer satisfaction and retention while leading initiatives in fast-growing environments.
Highest-signal resume keywords
- Customer Success Management
- Team Leadership
- International Operations Management
- Proactive Problem Solving
- Fluency in Italian and English
Hard Skills
- Customer Care
- Customer Support
- Team Management
- Operational Oversight
- Initiative Design
- Market Expansion
- Playbook Delivery
- Scale-Up Experience
- Hyper-Growth Environment
Soft Skills
- Proactive Mindset
- Problem Solving
- Collaboration
Industry Keywords
- Customer Satisfaction
- Retention Strategies
- International Contexts
- EU Markets
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