Systems Development Manager, Region Services

Systems Development Manager, Region Services Job ID: | Amazon Support Services Pty Ltd The Region Services team is looking for a System Development Manager to support Operations in Australia. The AWS Region Services team builds and provides operational support for internal tools used by developers across AWS. Our Corporate Systems Development Managers work in a fast‑paced environment across many disciplines, collaborating with other AWS teams to deliver cloud services for our customers. You will be passionate about both development and operations, and have a strong desire to learn about Amazon's development lifecycle. This is a true DevOps role; you will be both allowed and expected to follow problems all the way to the end and work on implementing real solutions, not just quick fixes. You will want to dive deep and understand how these large systems work. If you like to focus on customer experience, think, and act globally and want to contribute to the operational excellence of Amazon.com data centers, we’d like to meet you Key job responsibilities Develop and deploy operational tools to automate processes and reduce operational overhead Hire, develop, and mentor team members Work with other engineers to build and manage massively scaled services Work with other engineers to diagnose and resolve customer issues Track the health of our services, identify and fix problems on complex systems with massive scale Collaborate with some of the leading minds in distributed systems Participating in 24/7 on‑call rotation to troubleshoot high severity issues Technical requirements Linux familiarity: various distros and package management tools Permissions and permissions management System logging and auditing Log parsing using grep, awk, sed, cut, tr, etc Remote access via ssh Knowledge of procfs & sysfs Linux tools (ip, ifconfig, netstat, tcpdump, strace, netcat, ping, telnet, etc) System monitoring tools (top, *stat tools, etc) DNS tools (bind, host, dig, nslookup, etc) Runlevel management tools (systemd, rc.d, inittab, chkconfig, etc) Git (or other CM tools) Agile development CI/CD or development pipelines Must hold or be able to attain an Australian Government Security Vetting Agency clearance Day in the life In this role, you will collaborate with Product Teams to design solutions that make efficient use of resources and technologies. You will bring a detail‑oriented approach and excellent problem‑solving abilities, backed by a deep understanding of distributed system design and delivery. Your contributions will leverage cross‑functional business and technical skills, assessing and managing risks, measuring and reporting on progress, anticipating and resolving bottlenecks, providing escalation management, making trade‑offs, and balancing business needs with technical constraints. You will drive engineering deliverables through influence rather than authority, manage repair requests in a high‑volume environment, and respond to high‑severity events. Regular presentations to senior leadership will require you to synthesize problems and solutions into a simple and consumable manner. Additionally, you will be responsible for data collection, analytics, and dashboard creation to help others identify the best paths for business improvement. About the team Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. The Region Services team redefines the way AWS designs, builds, and operates AWS regions to enable new AWS Cloud Infrastructure and Services offerings to customers across every industry and of every size, including start‑ups, enterprises, and public sector organizations. Basic Qualifications 3+ years of engineering team management experience 7+ years of engineering experience 7+ years of leading the definition and development of multi-tier web services experience Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations Experience partnering with product or program management teams Preferred Qualifications Experience communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers Acknowledgement of country In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr