People & Culture Manager (F/M/X)
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In this role you will lead the People & Culture function to deliver an exceptional employee experience for onboard crew and operations teams. You’ll align HR strategy with Orient Express guidelines to support a high-performance, inclusive, and compliant workplace. You will manage workforce planning, labour relations, and end-to-end HR operations, ensuring luxury standards and guest service excellence. This is a hands-on, strategic position at a renowned luxury brand with broad scope to shape culture and processes.
Retribuzione / Benefits- gross annual salary range: 50.000 - 60.000 + bonus
- staff cantine
- ALL - Heartist Program: employee discount card
- Learning & development opportunities
- Commitment to Diversity & Inclusion
- talent development within property and across the world
- Define and implement the HR strategy aligned with General Manager and corporate guidelines
- Oversee talent acquisition, onboarding, performance management, learning & development, compensation & benefits, payroll, and administration
- Translate business priorities into effective people policies and operational HR solutions
- Ensure continuous improvement and alignment with brand identity and luxury positioning
- Monitor crew KPIs, budgets, staffing forecasts, and compliance with rest periods and working time regulations
- Manage industrial & union relations, including collective bargaining and dispute handling
- Promote employee well-being, engagement, and alignment with brand values
- Support managers in building positive team dynamics and service culture
- Lead onboarding to ensure new joiners are welcomed and trained to standards
- Develop scalable workforce planning processes for future expansion
- Master’s degree in relevant field
- Minimum 5 years in a senior HR role
- Experience in luxury hospitality is mandatory
- Strong knowledge of industrial and union relations and employment law
- Excellent interpersonal and communication skills; fluent in Italian and English
- Entrepreneurial spirit with strong organizational and project management abilities
- Hands-on and strategic, capable of day-to-day execution and long-term planning
- Proficiency with HR systems and tools (HRIS, ATS, scheduling software, payroll platforms)
- excellent interpersonal and communication skills
- entrepreneurial spirit
- strong organizational and project management abilities
- HRIS
- ATS
- scheduling software
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