German customer service

2 settimane fa


EmiliaRomagna, Italia TN Italy A tempo pieno

Social network you want to login/join with:

German customer service, Province of Forlì-CesenaClient:

CBTalents

Location:

Province of Forlì-Cesena, Italy

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

1ebf2476cefb

Job Views:

3

Posted:

02.03.2025

Expiry Date:

16.04.2025

Job Description:

Location: On-Site
Language Requirement: Fluent in German and English
Start Date: 17th February 2025
Working Hours: Monday to Sunday, between 10:00 AM and 02:00 AM
Salary: 3,800 BGN gross; primarily email and chat support (95%)
Sign-On Bonus: 500 BGN gross for all successful German hires joining the project on 17th February

Training and Onboarding:
  • 2 weeks of training
  • 1 week of nesting
Job Description:

Join our customer service team providing top-tier support via email and chat. You will be responsible for assisting customers in German and English, ensuring their inquiries are resolved efficiently and effectively.

Responsibilities:
  • Respond promptly to customer inquiries mainly through email and chat.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
Requirements:
  • Fluency in German and English is mandatory.
  • Excellent communication and interpersonal skills.
  • Experience in email and chat customer service is preferred but not mandatory.
  • Ability to manage time efficiently and handle demanding workloads.

We are excited to welcome enthusiastic, detail-oriented candidates to join our customer service team. If you are passionate about customer support and enjoy problem-solving, apply by 17th February 2025.

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