Bilingual Credit Counselor

About Navicore Solutions Navicore Solutions is a non‑profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education. Our mission is to strengthen the well‑being of individuals and families through education, guidance, advocacy, and support. Bilingual Counselor (Open Positions) This is a full‑time, remote position and all training is conducted remotely. All technological equipment is provided to employees by the organization. Shift & Pay Flexible 40‑hour schedule within business operating hours. Pay Rate $20.37 per hour . What Will You Do as a Bilingual Counselor? As a Counselor, you will help individuals and families who are experiencing financial hardship. You will provide your clients with available options and assist them in selecting a solution that fits their situation. You will provide counseling over the phone in a call center environment, and will use your newly acquired certifications, training and interpersonal skills to help put clients’ minds at ease and place them on the road to financial success. What To Expect Provide financial counseling by upholding the standards of the counseling model to consumers in need. Lengthy phone communication with consumers, client referrals and industry representatives. Requires attention, focus and being available for inbound calls in a remote work environment free from background noise and distractions. Ability to handle periods of high call volume, phone interactions, and meet performance standards. Connect with consumers by phone and capture all aspects of the communication and data points using the organization’s proprietary software CMS platform. Ability to multi‑task and use several software applications including CMS, Outlook, Adobe, Word, and a smartphone. Basic Qualifications High School Diploma or Equivalent. Must be fluent in English and Spanish. At least 2 years of experience in customer service, call center environment, finance, case management or social services. Must be computer literate, type at least 25 words per minute and be able to spend your day on the phone. Required to obtain NFCC and HUD Housing Counselor Certification within 6 months of start. Ability to communicate effectively and professionally over the phone in a high volume inbound call center environment. Coachable and agreeable to feedback & improvement; demonstrate ability and interpersonal skills to communicate with supervisor and management team. Ability to pass a pre‑employment screening process including criminal background check and drug screen. Preferred Qualifications Excellent time management, multi‑tasking, communication and organizational skills. Must have the ability to show compassion while maintaining a distinct level of direction. Understanding of call‑center and productivity requirements. Benefits Medical, Dental and Vision benefits within 90 days of hire. Generous paid time off. Student Loan Forgiveness Opportunities. 403(b) Retirement Plan. Recognition for Performance To learn more about Navicore Solutions, please visit our Careers site. #J-18808-Ljbffr