Customer Operations Specialist
3 settimane fa
Who we are Sibill is the accounting and financial operating system for small and medium businesses (SMBs). Outdated tools and fragmented data waste entrepreneurs a lot of hours each week — we give this time back by integrating invoicing, payments, treasury, and accounting in one modern platform.We’re backed by top international investors such as Keen Venture Partners (Fiscozen), Founders A/S (Pleo), Exor Ventures (Qonto, Alan), Notion Capital, and most recently Creandum, known for supporting Klarna and Spotify at early stages. Thousands of entrepreneurs already trust Sibill. Our goal? Reach millions. This is just the beginning . What we are looking for Sibill is hiring a Customer Operations Specialist who will play a critical role in ensuring the smooth day-to-day experience of our customers. This role is central to supporting our users, resolving their issues efficiently, and optimizing internal workflows to ensure top-tier customer operations. This is an operational role with strategic impact: the Customer Operations Specialist will be responsible for ensuring timely, effective support, improving customer satisfaction, and acting as the operational backbone of the Customer team. You will be responsible for: Providing first-line, high-quality support via chat, calls and email; Investigating and resolving customer issues quickly and accurately; Managing incoming tickets, prioritizing and escalating where necessary; Identifying patterns in user requests to suggest product and process improvements; Collaborating closely with Customer Success, Product, and Engineering to streamline support operations; Contributing to the creation and maintenance of internal and external knowledge bases. Your impact Focus : Reactive and process-driven support Mission : Ensure customers receive timely help and smooth issue resolution Core values : Efficiency, precision, ownership of support processes Skills : Analytical thinking, strong communication, attention to detail, fast troubleshooting KPIs : First Response Time, Resolution Time, Ticket Backlog, CSAT Job requirements 2–5 years of experience in customer support, operations, or a client-facing role in a SaaS environment; Strong problem-solving attitude and operational mindset; Excellent communication in both Italian and English (written and spoken); Experience using support tools such as Hubspot or similar; Ability to work cross-functionally and manage multiple priorities in a fast-paced environment; Data-driven mindset and process-oriented approach. What we offer Competitive salary: we have a range between 25-30K € (based on your experience); Flexible work policy, for this position we ask you to be in the office at least once a week; Meal vouchers; Yearly welfare budget. Selection process Interview with Gaia, our HR Manager Interview with the hiring manager Interview with a Sibill team member Interview with the CEO of Sibill By applying, you consent to Sibill’s processing of your personal data for recruitment and hiring purposes, in accordance with our Privacy Policy available at: #J-18808-Ljbffr
-
Italian Customer Operations Specialist
2 settimane fa
WorkFromHome, Italia Cross Border Talents A tempo pienoA leading international recruitment agency is seeking an Operations Customer Expert to join their team in Lisbon. As part of the Customer Service Operations team, you'll respond to customer queries and promote products in a vibrant, multicultural environment. The position offers a competitive salary with accommodation options and training allowances, making...
-
Italian-Speaking Customer Operations Specialist – Lisbon
2 settimane fa
WorkFromHome, Italia Global People Sphere A tempo pienoA leading customer operations company is looking for an Operations Customer Expert to provide support in a multicultural environment in Lisbon, Portugal. This position is ideal for Italian-speaking candidates, with a competitive salary package including housing options and health insurance from day one. Responsibilities include responding to customer...
-
Italian Customer Operations Specialist
2 settimane fa
WorkFromHome, Italia Cross Border Talents A tempo pienoA global recruitment agency seeks an Operations Customer Expert to join their customer service team in Lisbon. The role involves responding to customer inquiries, handling support tickets, and conducting outbound calls. Candidates should possess strong communication skills in Italian and English and be capable of using CRM tools. The position offers...
-
Italian Customer Operations Specialist
2 settimane fa
WorkFromHome, Italia Cross Border Talents A tempo pienoAn international recruiting company is seeking an Operations Customer Expert to join their team in Lisbon. This role requires Italian-speaking candidates to handle customer inquiries and support in a vibrant, multicultural setting. The position offers a total gross compensation ranging from €1,050 to €1,379 per month, depending on accommodation options....
-
Customer Service Specialist
2 settimane fa
WorkFromHome, Italia LIXIL A tempo pienoGrohe is seeking a proactive and empathetic Customer Service Specialist to join our dynamic team in Milan. This full‑time hybrid role offers the opportunity to work closely with internal and external stakeholders, ensuring a seamless customer experience from order intake to fulfilment. About The Role Reporting to the Leader of Customer Service Italy, you...
-
Revenue & Customer Operations Manager
2 settimane fa
WorkFromHome, Italia autone A tempo pienoRevenue & Customer Operations Manager Join to apply for the Revenue & Customer Operations Manager role at autone 3 days ago Be among the first 25 applicants autone is transforming retail with AI‑driven inventory intelligence. We’re on a mission to reimagine the future of retail, combining cutting‑edge AI with deep industry expertise to help global...
-
Customer Service Specialist
7 giorni fa
WorkFromHome, Italia LIXIL Group A tempo pienoLocation: Europe, Italy. Position: Customer Service Specialist at Grohe (Full Time, Hybrid). Date: 22 December 2025. About The Role Reporting to the Leader of Customer Service Italy, you will be responsible for managing daily operations related to customer orders, returns, and complaints. You’ll act as a key liaison between customers, agents, and the sales...
-
Customer Operations
2 settimane fa
WorkFromHome, Italia LIXIL A tempo pienoA leading company in customer service is seeking a proactive and empathetic Customer Service Specialist in Milan. In this full-time hybrid role, you will manage the full lifecycle of customer orders, act as a liaison between various teams, and ensure high customer satisfaction. Ideal candidates should have a Bachelor's degree, 2–3 years of experience in...
-
Revenue & Customer Operations Manager
2 settimane fa
WorkFromHome, Italia autone A tempo pienoJoin to apply for the Revenue & Customer Operations Manager role at autone . autone is transforming retail with AI‑driven inventory intelligence. We’re on a mission to reimagine the future of retail. Combining cutting‑edge AI with deep industry expertise to help global brands make smarter, waste‑free decisions that drive growth and efficiency....
-
Customer Ops Specialist
3 settimane fa
WorkFromHome, Italia Sibill A tempo pienoA leading software development company located in Milan is seeking a Customer Operations Specialist to provide high-quality support through various channels. The ideal candidate should have 2-5 years of experience in customer support or operations in a SaaS setting and be fluent in Italian and English. This position offers a competitive salary, flexible work...
