AI Automation Developer/Specialist

Join to apply for the AI Automation Developer/Specialist role at Lottomatica We are the Lottomatica Group, leader in regulated gaming in Italy and one of the largest European operators, in all areas of activity: sports betting, online gaming and amusement machines. We offer our customers safe and quality gaming experiences, through all channels, putting responsibility and sustainability at the core of the business. Being in Lottomatica is much more than being part of a company: it means contributing to a great and responsible entrepreneurial project. We are looking for a profile to join the Operations & Technology Department as an AI Automation Developer/Specialist . This role will play a key part in designing, automating, and optimizing business processes through the integration of LLMs, RAG pipelines, intelligent workflows, and n8n orchestrations. The position will contribute to the digitalization of corporate operations and the creation of innovative, scalable solutions to support business functions, customer service, and digital initiatives. Main Activities Corporate Process Automation Analyze internal processes (HR, Finance, IT, Customer Operations, Digital) and identify inefficiencies. Implement automations using n8n, integrating: Microsoft Teams (bots, notifications, conversational workflows) CRM and customer care platforms Generative AI & RAG Design and integrate RAG pipelines (vector DB, document ingestion, semantic search) to support business processes. Customer service (dynamic FAQs, operator support) User onboarding Support for digital & omnichannel processes Internal automations powered by LLMs (classification, summarization, routing) Design multi-step AI agents based on: LangChain, LlamaIndex, Semantic Kernel Orchestration and Integrations Build scalable workflows in n8n using REST APIs, webhooks, OAuth2, and cloud services. Integrate automations with cloud environments (preferably Azure). Monitoring, Governance, and Documentation Monitor stability, performance, and costs of automations. Document workflows, datasets, decision trees, and AI flows clearly and in a scalable way. Requirements 3 - 5 years of software development/automation experience Strong expertise with n8n and/or similar tools (Kofax RPA, Node-RED, Power Automate) Excellent knowledge of REST APIs, webhooks, OAuth2, JWT Hands‑on experience with LLMs (OpenAI, Azure OpenAI, open‑source models) Ability to build RAG pipelines with vector databases (Chroma, Pinecone, Weaviate) Knowledge of Microsoft Teams, Graph API, email automation Experience with SQL and NoSQL databases. Key Soft Skills Analytical approach, focused on process improvement Ability to communicate effectively with non‑technical stakeholders Experimental mindset, oriented toward rapid prototyping Preferred Qualifications Experience with LangChain, LlamaIndex, Semantic Kernel Familiarity with ticketing and CRM systems (ServiceNow, Jira, Zendesk) Knowledge of Azure Functions, Logic Apps, serverless architectures Experience with monitoring tools (Grafana, Prometheus) and centralized logging Experience with AI‑driven classification, entity extraction, summarization What you will find in Lottomatica Opportunity to work in the largest betting and gaming company in Italy and one of the largest in the world; Work in a very dynamic environment and improve your skills while acquiring new ones; Being challenged to provide impactful solutions for large organisations and have a direct impact on their employees; Opportunity to participate in charity, legality and responsibility projects through engagement in Fondazione Lottomatica; A defined corporate DNA model in which Inclusion, Value of Diversity, Excellence and Collaboration are the pillars; Being part of the world’s number one company in the industry for ESG commitment; What we offer Permanent contract and hybrid employment opportunities; Continuous training on hard and soft skills. Gross annual salary commensurate with experience (35k-45k) Lottomatica implements a policy that guarantees equal opportunities and promotes diversity and inclusion, against all forms of discrimination. At Lottomatica we believe that each person is unique and we consider diversity as a source of personal and organizational enrichment. We strive every day for ours to be an open, safe and inclusive environment, where each person can be fully himself or herself regardless of gender, religion, sex, age, ethnicity, nationality, disability, marital status or sexual orientation. Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Information Technology. Industries: Entertainment Providers. Referrals increase your chances of interviewing at Lottomatica by 2x. #J-18808-Ljbffr