Sales Account Manager
3 settimane fa
Sales Account Manager – Italy At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners. Finding the best dining experience for our diners community or boosting restaurant performance for our restaurateur partners has never been easier thanks to our signature products: TheFork App – A free restaurant discovery & booking app that helps you find your next table with ease. TheFork Manager – An innovative software tool that digitizes restaurant operations, empowering restaurateurs to manage bookings efficiently and boost revenue. TheFork PAY and TheFork Gift Card – Quick and easy ways to pay directly from the TheFork app. What You Will Do Ensure your restaurant portfolio generates significant revenue with TheFork month over month, by selling TheFork solutions to the restaurants. Negotiate favorable win‑win conditions, allowing the restaurants to optimize their margins and increase seat‑occupancy rates. Be the primary point of contact and build long‑term relationships with customers. Provide support, mainly through email and phone, to your client portfolio and help them with positioning strategy, revenue management, and online marketing. Set up action plans defined with Sales and Marketing departments, working closely with our Marketing Restaurant Offer team to develop promotional plans (including Festivals, other special offers, YUMS, and SUPER YUMS) for your portfolio. Monitor and take actions to ensure restaurants comply with our T&Cs and quality policies and that an excellent B2C user experience is guaranteed. Ensure support and training to use our tools. Express user requirements and work with other departments to constantly improve product relevance of TheFork websites and applications leveraging your knowledge of restaurants. Your KPIs will include (but are not limited to) and are subject to change based on business needs: Monthly revenues generated by the restaurants in your portfolio Promotions available across your portfolio Level of B2C irritating factors Number of restaurants part of the YUMS/SUPERYUMS program across your portfolio Number and quality of restaurants participating in TheFork Festivals Critical Qualifications +2 years of experience in account management or a relevant role. Native level of Italian and fluent English. Fully computer literate – proficient with GSuite and Salesforce. Self‑starter, results‑oriented, and loves to reach and exceed targets. Knowledge of revenue‑management related issues. Very comfortable having conversations and negotiations over the phone. Analytical and creative mind, able to offer patients the best solutions. Able to quickly establish a climate of trust leading to business relationship development. Autonomous and familiar with working with KPIs and targets. Proven ability to manage multiple projects at a time. Additional Qualifications Experience in the internet/tech field. Experience in pitching and selling promotions/deals/flash sales. Experience in dealing with a high number (20–50) of outbound and inbound calls and portfolios with numerous accounts (from 300 to 1,000). What We Offer You
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