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7 giorni fa
Technical Trainer | Formatore Tecnico | Product Specialist (Focus Training) Join to apply for the Technical Trainer | Formatore Tecnico | Product Specialist (Focus Training) role at Ingenn About the Partner Ingenn è la società di Head Hunting unicamente focalizzata nella ricerca e selezione di profili tecnici e ingegneri. About the Role Il ruolo è diviso tra supporto tecnico di alto livello e formazione. Non dovrai gestire l’utente finale, ma sarai il punto di riferimento tecnico per i professionisti. Responsibilities High‑level B2B technical support (Help Desk II Level): handle technical assistance requests from authorized service centers (CSA) and installing technicians, providing remote diagnoses and complex solutions via phone/digital systems. Technical training: deliver technical training courses (in classroom in Milan or Genoa) on the Daikin Heating product range, targeting external technicians and service centers. Support to service colleagues: provide remote assistance to field technicians on the ground for complex case resolution. Occasional field interventions: occasional on‑site visits (only in exceptional cases not solvable remotely) for advanced troubleshooting. Job Requirements Technical experience : solid previous experience in heating (heat pumps, boilers, hybrid systems). Specific knowledge of client machines is a plus; however, we provide a training path. Background : experience in Service Technician, Expert Maintenance, Burner Technician or Technical Support in thermal‑technological companies. Communication skills : excellent communication and ability to explain complex technical concepts, essential for training and phone support. Digital skills : good PC usage, Office suite, and tendency to use management/CRM software for ticket tracking. Other Information Location: Milan (Zona Ripamonti) or Genoa (Zona Via Mogadiscio).Mode: hybrid (3 days in office + 2 days of smart working per week). Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Staffing and Recruiting Referrals increase your chances of interviewing at Ingenn by 2×. Get notified about new Technical Trainer jobs in Milan, Lombardy, Italy . #J-18808-Ljbffr
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