Ww Retail Operations Manager

At Fortidia we believe that talent, expertise, empathy and ambition drive our success. We base hiring decisions solely on candidate experience and skills. We are committed to creating an inclusive hiring process. If you have specific needs or require adjustments during the recruitment process, please let us know. For our Milan offices we are searching for a To strengthen our ability to provide the Fortidia Network with business growth and operational excellence, we are introducing a new role within the Fortidia Global team: the Carriers Operations Manager . This role is responsible for managing the operational aspects of relationships with global carriers, from the day-to-day oversight of existing services and processes to the introduction of new ones, with a strong focus on efficiency and network value. The Fortidia Carriers Operations Manager will serve as the primary operational liaison between Fortidia and Carriers. This is a highly collaborative role requiring coordination with internal stakeholders across countries and functions to ensure excellence in delivery shipping operations throughout the Fortidia Network. The Fortidia Carriers Operations Manager will report to the Data and Carriers Relationships Director. Key Responsibilities: This role operates at the intersection of internal teams and external partners and is focused on operational excellence, innovation, and strategic relationship management: Global Carriers Relationship Management: Act as the primary operational liaison for our global shipping partners for all the operations-related matters. Own the daily relationship management, troubleshooting, and new service and process launch coordination, ensuring that the network complies with carrier framework agreements, and follows required security and compliance procedures. Innovation & Process Automation: Lead high-impact projects to improve operational processes leveraging technology, including AI automation and CarrierS API integration to enhance scalability and profitability across the network. Cross-Functional Coordination: Partner closely with internal stakeholders —mainly Country Managers, Network Sales & Ops Managers and Technology colleagues—to align carrier operations stream with local business needs and global strategy, ensuring smooth Network adoption. Coordinate carrier-related credit collection activities, ensuring effective mediation by country teams between the Network and the carriers. Impact Measurement & Validation: Collaborate closely with the BI & Analysis Team to define, evaluate and validate impact of any new process, service, or operational change implemented within the Network. Performance & Resolution: Ensure operational accuracy from the Global Carriers (including invoicing and service quality) and drive corrective action plans to resolve issues, leveraging the formal governance structure where necessary, also activating current escalation matrix where needed. Qualifications, Experience and Skills Education: Bachelor Degree in Business Administration, Supply Chain Management / Logistics, Industrial Engineering or Economics. Deep Logistics Expertise: 10 year proven background in global shipping, logistics, and carrier sales and operations . Knowledge of international regulatory compliance (e.g. customs, trade). Stakeholder & Negotiation Skills: Exceptional interpersonal and negotiation skills to manage complex external carrier relationships and align diverse internal, cross-functional teams globally. Process Innovation & Technology Acumen: Demonstrated success leading process improvement projects (e.g., implementing API integrations, AI-based new tools, Ops automation). Project Leadership: Proven ability to successfully lead and manage complex, global projects from conception through to a successful, operational launch. Excellent master of written and spoken English. Collaborative spirit, with appreciation of diverse perspectives. Bold, passionate, tenacious and curious mindset , not afraid to explore new ideas and challenge the status quo in pursuit of better solutions. What We Offer: A vibrant international environment in a continuously growing company with many professional and personal development opportunities. Extensive training and development opportunities within the group. A multicultural organizational structure and team. Welfare and Wellbeing programs. Corporate benefits platform. Fortidia is the brand identity of MBE Worldwide S.p.A. -a privately-owned company headquartered in Italy - and its affiliates. Fortidia is a global commerce enabler for MSMEs and consumers thanks to its platform including brands providing ecommerce, fulfillment, shipping, marketing and print solutions: PrestaShop, Mail Boxes Etc. (outside the U.S. and Canada.), World Options, PostNet, PACK & SEND, AlphaGraphics, Kwik Kopy Australia, Multicopy, Print Speak, GEL Proximity and Spedingo. In 2024, the combination of its physical platform - including 3,200+ Business Solutions Centers in 57 countries with over 14,000 associates - with its PrestaShop e‑commerce platform served 1.1 million business customers worldwide generating €1.45 bln (US$1.65 bln) of System‑wide Gross Revenue and €22 bln (US$23 bln) of Gross Merchandise Value. InPost is a leading provider of innovative logistics solutions, specializing in automated parcel lockers and advanced delivery services. We are committed to enhancing the efficiency and convenience of parcel delivery for businesses and consumers across Europe. Position Overview: We are looking for a highly skilled and experienced Operations Controlling Manager to join our dynamic team. The successful candidate will play a key role in analyzing and monitoring operational costs, providing insights to support strategic decision‑making, and driving efficiency through data‑driven solutions. This position focuses on analytical responsibilities rather than purely financial controlling, ensuring accurate reporting and optimisation of operational processes. Key Responsibilities: Prepare advanced analyses, cost reports, and dashboards to inform stakeholders and support management decisions. Analyze and monitor operational costs, identifying trends and deviations. Participate in budgeting processes for logistics costs. Analyze budget execution, report variances, identify root causes, and recommend corrective actions. Develop forecasting models for quantitative and cost data. Build models and tools supporting planning and reporting. Identify cost optimisation opportunities and propose actionable solutions. Automate and optimise data workflows and reporting processes. Collaborate on cross‑functional business projects and initiatives. Requirements: 5+ years of relevant work experience (management accounting, operational controlling, business analysis, FP&A). Strong analytical skills and ability to interpret complex data. Practical knowledge of management accounting. Proficient in MS Excel (advanced functions, pivot tables, data analysis). Experience in building business models and automated reports. Ability to translate analysis results into actionable business recommendations. Strong attention to detail and ability to identify inconsistencies. Excellent communication and collaboration skills. Higher education degree in Management Accounting, Finance, Mathematics, Logistics, or related field; CIMA is a strong plus. Very good command of English (minimum B2). Nice to Have: Knowledge of SQL and databases. Familiarity with tools such as VBA, Power BI, Python, Databricks. Experience in logistics or e‑commerce business. What We Offer: Opportunity to work in a dynamic, international environment. Exposure to strategic projects and cross‑functional collaboration. Professional growth and development in analytics and operational controlling. InPost is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Industrial multinational company is conducting a confidential search for a Sales & Operations Planning Manager. Overseeing supply chain operations, ensuring demand & supply alignment while optimizing inventory levels w/o affecting business objectives, the Sales & Operations Planning Manager will act as a key link between Plants and Sales. Major Responsibilities Act as the link between Sales/Customer Service and the manufacturing units. Drive continuous Process Improvement in alignment with Supply Chain business partners (CS / Logistics & Procurement). Reporting and analysis. Own the BUs S&OP processes at site level (factories) and regional level (sales & marketing). Support the customer complaints process. Ensure the monthly fixed activities required to support the monthly planning cycle are implemented effectively. Manage the monthly demand planning process. Manage intercompany flows, defining target stock holding in alignment with supply chain’s conditions. Implement and manage target product availability with the commercial team, set appropriate stocking strategies, planning parameters, define optimal target inventory and measure against plan. Coordinate the team to ensure efficient and effective information flow between regions. Act as primary source of information on plant’s status and inventory levels with commercial team. Position Requirements Leadership and People Management skills. Cross-Functional Collaboration & Effective Communication. 5+ years of business operations and supply chain experience. Fluent in English (spoken and written). Extensive knowledge of Sales and Operations Planning processes & IBP. Degree in Engineering, Economics or similar fields. SAP knowledge is a plus. Requires business travel nationally and internationally. What We Offer Contractual level and remuneration scheme will be discussed in light of the experience possess by the candidate. Same as earlier equal opportunity statement. STORE MANAGER - MILANO RESPONSABILITÀ REQUISITI: Laurea (o Diploma) COSA FARAI: COSA TI OFFRIAMO: Store Manager Requisiti Offriamo Department: Retail Place of work: Milano Job type: Full-time Report to: Retail Manager Job purpose: As a Store Manager, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission with your team and customers. You are a motivated business leader responsible for the store’s success, carrying out all necessary activities to achieve the objectives. You support your team in ensuring an excellent sales experience by being present on the store floor and leading by example in placing the client first. You are a driven, inspiring leader who works directly with your team to achieve their personal sales targets. You guide and develop the team by working closely with them, preparing them for success through careful planning, and ensuring their internal growth as a true coach and mentor. Key Responsibilities: Supervising the Business Lead the sales team to achieve and exceed targets by maximizing and improving sales performance determining the success of the store Analyze performance closely to propose development plans Guide the team in achieving and improving KPI’s using cross‑selling and up‑selling techniques in alignment with the Retail department Be a Brand Ambassador within the local market, evaluate opportunities to attract new clients, increase foot traffic and build loyal relationships Be available on the sales floor, upholding a high level of quality and exceptional customer service Achieve store financial targets by tracking store expenditures Promote omni‑channel awareness within the team, and motivate and assist them in utilizing digital tools to enhance client relations and achieve business goals Develop the customer experience Place the Client first, leading by example to cultivate a friendly environment and ensuring the Team is committed to addressing their every requirement and desire Encourage a client‑oriented mindset by establishing and preserving solid client relationships, while reinforcing valuable after‑sales experiences Ensure exceptional client satisfaction and high levels of client service by implementing the “Brand Selling Ceremony” Collaborate with other corporate departments to execute client engagement programs and events, ensuring client loyalty and enhancing client spending Take initiative to discover opportunities for acquiring new clients to boost store sales Actively resolve any customer complaints to uphold the client relationship with a successful outcome Team Management Encourage a constructive and professional team environment that fosters trust, integrity and outstanding performance, leading by example Be a mentor, building team cohesion through strong communication and establishing a dynamic and optimistic environment, evident to the client Promote the sharing of information among team members and proactively organize daily briefings on targeted subjects Comprehend the needs and priorities, educate and motivate the store team on product expertise, sales strategies, customer service, and company guidelines and procedures Recognize skills within your team to recommend for internal growth opportunities, presenting the suggestions to the Retail Manager to establish the appropriate development processes Ensure team growth by providing guidance and conducting follow‑ups on individual development plans Engage and hire top talent from the market through networking and scouting Store Operations Ensure the team demonstrates the greatest attention and regard for the product, clearly reflected in every ceremony or exchange Guarantee that the display draws in clients and optimises sales, following Company guideline actively seek Visual Merchandising and Marketing Department support according to store requirements Guarantee compliance with Company guidelines on cash handling, stock management, logistics, and all key reporting duties mandated by the head office Give insights and proposals when required to the Visual Merchandising team Collaborate with the Retail department to plan local events by setting ambitious and achievable goals for each client Ensure top‑quality standards and service throughout store events These tasks are meant to be suggestive rather than exhaustive. Qualifications Demonstrated experience in retail management or a similar role Proficiency in English Excellent written and verbal communication skills Strong leadership and decision‑making abilities Ability to work in a fast‑paced environment and manage multiple responsibilities Natural talent for motivating and developing teams High level of flexibility and ability to solve problems Capability to work a flexible schedule according to business requirements, including evenings, weekends, and holidays as needed Knowledge of inventory management and merchandising Familiarity with selling ceremony and client journey/discovery process Proficient in Microsoft Office and retail management software At least 5 years of experience in store management; luxury retail and/or beauty preferred Equal Opportunity Statement: The announcement is applied to both sexes, according to laws 903/77 and 125/91, and to people of all ages and all nationalities, according to legislative decrees 215/03 and 216/03. All data will be processed in compliance with Legislative Decree 196/2003 and GDPR EU 679/2016. BasicNet is the first marketplace in the clothing industry that owns several well‑known brands in the apparel, footwear, and accessories market, including Kappa®, Robe di Kappa®, Jesus® Jeans, Superga®, K‑Way®, Sebago®, Briko® and Sabelt®. Headquartered in Turin, Italy, the company operates on intangible aspects through a global network of licensees who produce and distribute its products, and offers various services to its network, such as research, development, global marketing, and information technology. About K‑Way K‑Way is a well‑known brand for adventure seekers and outdoor enthusiasts. Born in the heart of Paris in 1965, the brand revolutionized the rainwear market by introducing the world’s first lightweight and waterproof jacket that could be conveniently folded into a small pouch. More at Who We’re Looking For For our brand new K-Way store in Milan , we’re looking for a Store Manager to kick off, manage, and lead a high‑performing team to ensure the best level of customer experience, deliver the brand’s vision, and achieve sales targets. Key Responsibilities Promote and deliver excellent in‑store experience; ensure that the team understands - and caters to - customer needs, providing consistently high‑quality service; ensure the team’s excellence in selling techniques and styling ability; be active and present on the shop floor, acting as a role model and engaging with customers and team members. Drive for results Monitor and analyze sales analytics, budgets, and forecasts to optimise performance; provides clear daily, weekly monthly sales targets with the team, as well as each individual team member, and follows up regularly on achievement; provide hierarchy with clear and regular insights regarding the store performance. Store Management Oversee daily store operations, including inventory management and cash handling, in compliance with company policies; communicates efficiently within the company, about the store needs for support in order to perform better, as well as opportunities for business acceleration; People leadership Lead, inspire and support the store team, fostering high energy, motivation and a strong spirit of teamwork; foster a culture of constructive feed‑back in the team; ensure the company’s policies are understood and adopted by all team members. Knowledge, Skills & Abilities Required At least 5 years of relevant experience as a Store Manager in a ready‑to‑wear retail brand, premium or luxury level. experience in all aspects of store management and exceptional customer‑oriented interactions, with the aim of creating outstanding customer service experiences and relationships. previous experience in managing the opening of new stores is appreciated. leadership skills and the ability to build, manage, and collaborate within a team, paired with proven organisational abilities. strong communication skills, effective in interacting with the team, colleagues, and senior management. fluent in both Italian and English. K‑Way is committed to creating a supportive and motivating work environment, promoting collaboration and open dialogue, welcoming every voice and idea. In addition, K‑Way offers opportunities for professional and personal development, providing the resources and tools necessary for growth and success. #J-18808-Ljbffr