Senior Deskside Technician

Working in a fast paced constantly evolving environment you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.In this position you will have a primary responsibility on the South Europe Cluster (Italy Spain Turkey and Portugal in the future) with Milan Italy as main location and assignment of the support position with onsite presence full time required and support of retail sites and corporate sites. You will be working in coordination with EMEA IT team for the day to day prioritisation escalations and potential contribution to project work to a lower degree.Job ResponsibilitiesTroubleshooting and repairing hardware issues providing proximity support for specialised systems within the technicians local area of responsibilityInstalling customers approved softwareBasic network troubleshootingIsolating or resolving customers supported printer and multi‑function device issuesProviding advanced software troubleshooting and support remotely using support tools and processesTroubleshooting mobile device issues and remote access issuesEscalating tickets that cannot be resolved by Stefanini to the appropriate client or third‑party support group for resolutionConduct spare part and loaner pool managementContribute to the creation of KB and sharing shift‑left knowledge from Field Service to Service DeskInstall/Move/Add/Change/Remove/Dispose (IMACR/D) ServicesCascading Deploying PCs/Macs to end usersCarry out new joiner onboarding when requiredConfiguring and deploying telephones PCs/Macs post‑imageDeploying IT equipment; imaging and staging PCs/Macs or mobile devices (includes activation where necessary on respective regional carrier)Managing the equipment inventory & lifecycle following a customers‑approved processCommunicate with EMEA IT team on day to day escalation issuesDirectly engage in general IT support as required. This may include amongst other things Face to Face and remote desktop and basic POS support HO & Back Office team support Setup and configuration of new routers switches and firewalls Hardware support (Workstation laptop printer repair and replacement) Site hardware audits Managing traffic counters Software deployment and trouble shooting Onsite cabling Managing infrastructure for payment terminals (varies across region) Ensuring in‑store music solutions are available and fit for purposeQualificationsBachelors degree and/or equivalent experience in Information Technology or Computer ScienceProven ability to deliver multi‑site infrastructure related projectsThe ability to manage multiple projects / activities at a time and to prioritise appropriatelyExcellent written and verbal communication skillsFlexibility to work outside of working hours as necessaryThe ability to travel 20% of the time within EuropeExcellent problem solving abilitiesA solid working understanding of Windows domain services (DNS DHCP RADIUS etc.)Fluent in Italian and EnglishMust have authorization to work and remain in ItalyNice to haveExperience in Luxury RetailRelevant technical qualification (MCITP / CCNA / VCP etc.)Experience in delivering UCaaS / CCaaS technologiesOne or more of the following languages: German French Spanish DutchExperience working across multiple regions and culturesThe preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.Diversity & InclusionHere at the Stefanini Group we value plurality and equity regardless of race sexual orientation disability age ancestry religion gender and nationality. We understand and encourage the importance of being youAbout UsWe are the Stefanini group a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.We are present in over 40 countries and operate with the purpose of co‑creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organisations.Here we like to say that technology is not the end but the means: what really matters are the people who drive it all.Our mindset is AI First meaning we invest in cutting‑edge technology in everything we do focusing on results for our clients.We are a company A GROUP that breathes collaboration and offers a dynamic environment where you will learn by doing grow alongside the team and have space to contribute with ideas and projects.More than just talking about digital transformation we believe in real transformation that starts with people and impacts real businesses.If you are looking for a place to develop innovate and be part of something bigger the Stefanini Group is your place.Scam NoticeWe want to inform you that there are currently scams targeting job seekers by falsely using our companys name Stefanini. We sincerely apologise for any confusion or inconvenience this may have caused.Please remember that legitimate job offers from Stefanini will always come through official channels including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information please disregard them.If you suspect youve been targeted please contact us immediately at for verification.Key Points to RememberLegitimate job offers only follow interviews conducted with our hiring managers or clients.We will never ask for payment at any stage of the recruitment process.#LI-ONSITERequired Experience: Senior ICKey Skills: Computer Operation,Computer Skills,Generator Repair,Military Experience,Mechanical Knowledge,Commercial Driving,HVAC/R,Ftp,Schematics,Maintenance,Medical Imaging,TroubleshootingEmployment Type: ContractExperience: yearsVacancy: 1#J-18808-Ljbffr