CX Digital Product Specialist

Thank you for your interest in joining our team QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs. QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community. The Opportunity We are looking for a CX Digital Product Specialist to join our International QI Digital Optimization team based in Brugherio (MB) to help shape the future Digital Experience. In this role you will be the main contact for different teams working on our digital experience to collect the needs and translate it into technical requirements for development. You must have a clear customer‑centric approach in order to offer the best experience to digital users on website and app at country level. Who We Are QVC empowers shoppers with knowledge and shares insights in a lively, engaging way. We offer an ever‑changing collection of familiar brands and fresh new products – from home and fashion to beauty and electronics – and we connect shoppers to interesting personalities, engaging stories and award‑winning customer service. Worldwide, QVC reaches more than 200 million homes via our 15 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages. In 2023, QVC International served more than 4 million customers and has more than 6500 team members in the U.K., Germany, Japan, Italy, Poland and China. Your Impact Reporting to the Digital Optimization Manager in this role you will: Highlight country website and apps improvements related to Search & Navigation, products discoverability, Product Recommendations, Ratings & Reviews, seamless purchase funnel to improve customer experience and increase conversion rate. Manage a website optimization roadmap at a country level aligned with the International one, including idea management, testing, tech requirements and reporting needs. Audit and analyze funnel metrics to address areas for growth in conversion rates. Support business initiatives and ensure good coordination and collaboration between the teams in various company departments. Partner with the A/B testing team to implement the testing program following the Optimization priorities. Track and resolve website "bug" issues through close partnership with IT departments. Coordinate On‑site Optimization projects across e‑commerce teams, tech Product Managers and external vendors. What You Bring Bachelor’s degree in Economics, Marketing or related fields. At least 3 years experience in a similar role in CRO, Digital and eCommerce fields. Experience with Optimization platforms such as Adobe Target, BazaarVoice, Jira, Confluence. Advanced knowledge of Analytics tool (Adobe Analytics or Google Analytics). Fluent in English and Italian. Ability to work in a fast‑paced international environment. Must exhibit customer focus, aptitude for problem solving, good time management skills and positive attitude. Have a strong interest on innovation and a pioneering spirit. Balance of analytical and technical experience, while working in constant collaboration with many parts of the organization – including Digital Store, Performance Marketing, Content. What we offer Competitive salary. Internal Cafè & Canteen service every day. Corporate benefits & Corporate Wellness. Hybrid work. Volunteering initiatives and activities funded by the company. Summary Location: Italy, Monza e Brianza, Brugherio; QVC Type: Full time Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier‑free employment process. If you need reasonable accommodations/support throughout, please contact for assistance. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions. #J-18808-Ljbffr